HoduCC vs Qiscus
HoduCC
hodusoft.comQiscus
qiscus.comSide by side
| Figure | HoduCC | Qiscus |
|---|---|---|
| Price from | — | $115/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 6 |
| Spec score · Omnichannel Contact Center Software | 7.5 (#23) | 8.7 (#8) |
| Founded | 2015 | 2013 |
| Integrations | The product page names Salesforce, Zoho, Zendesk and Freshdesk integrations, and describes WebPhone and Click-2-Call APIs for other applications. | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. |
| Intended users | HoduCC is presented for enterprise contact centers, BPOs, MSPs, ISPs and ITSPs. | Qiscus says it serves businesses across industries and identifies customer service, sales and marketing, developer and IT, and operations teams as audiences for its solutions. |
| Security | HoduSoft’s site displays ISO 27001:2022 and ISO 9001:2015 certifications. | Qiscus states it has obtained ISO 27001 certification and describes using cloud storage and role-based access management. |
| Support | The UK product page says support is available through a portal, email and phone, with dedicated account management for enterprise deployments. | The pricing page includes live chat support and ticket support in every plan; 24/7 dedicated support and an account manager are included with Enterprise. |
Plans
Qiscus
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
In their own words
Qiscus
Qiscus Omnichannel Chat brings customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee into one platform. AgentLabs can answer common questions automatically around the clock, while Agent Copilot offers AI-suggested replies and chat summaries. A unified dashboard reports metrics including conversation counts and response times. Chats can be routed to divisions and distributed by team workload; administrators manage agent divisions, permissions, and channel access. Integration options include a customizable website or app chat widget, Qiscus App Center, APIs, and webhooks. App Center examples include QCRM, Tokopedia Chat, Shopee Chat, SMS, CSAT, and MiiTel. The product supports web and mobile platforms, though its documentation describes the mobile app as experimental and limited. New users receive a 14-day trial, but there is no free plan. Startup costs $115 a month for five agents and up to 3,000 MAU; Grow costs $270 a month for ten agents and up to 10,000 MAU.