Hook vs Muntri
Hook
hook.coMuntri
muntri.comSide by side
| Figure | Hook | Muntri |
|---|---|---|
| Price from | — | $299/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| API | Yes | Yes |
| Plans published | 0 | 6 |
| Spec score · Customer Success Analytics Software | 7.2 (#14) | 7.9 (#9) |
| Integrations | Hook lists integrations including Salesforce, HubSpot, Salesloft, Outreach, Slack, Intercom, Zendesk, Jira Service Management, Zoom, Gong, Snowflake, BigQuery, Redshift, PostgreSQL, Google, Microsoft and Okta. | Named integrations include Salesforce, HubSpot, Gong, Slack, Google Workspace, Zoom, Outlook, Microsoft Teams, LinkedIn, Outreach, Snowflake, Stripe, Zendesk, and Segment. |
Plans
Muntri
- Practice Arena freeFree
- Practice Arena$299 a month
- Starter$599 a month
- Growth$1,799 a month
- Business$4,999 a month
- EnterprisePriced on request
In their own words
Hook
Hook is an AI application for revenue teams that analyzes customer behavior and external sources to recommend next steps for each account. It brings product usage, meetings and support data together to surface churn risk, renewal likelihood and expansion opportunities. Echo analyzes emails, meetings, support threads and usage patterns, including comparisons across the customer base. Activator creates goal-driven onboarding paths, with actions either queued for customer success manager review or run automatically. Hook can generate tailored playbooks and trigger actions through Slack, email or Teams. Its account workspace combines meetings, conversations and support tickets, and can draft follow-up emails and meeting invitations. Other listed functions include account pages, customer and user reporting, alerts, news feeds, journeys and company goals. The service is available on the web and through an API; the public API offers authenticated, organisation-scoped, read-only access to specified data. Hook says its agents achieve 93% accuracy in live environments with customer-specific training sets. Pricing is on request.