HopToDesk vs Zoho Assist
HopToDesk
hoptodesk.com
Zoho Assist
zoho.comSide by side
| Figure | HopToDesk | Zoho Assist |
|---|---|---|
| Price from | $13.25/mo | $10/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 8 | 13 |
| Spec score · Remote desktop software | 9.4 (#2) | 9.2 (#4) |
| Spec score · Unattended Remote Access Software | 9.1 (#2) | 8.3 (#10) |
| Spec score · Remote Desktop Access Software | 9.2 (#2) | 8.3 (#12) |
| Access mode | both | both |
| File transfer | Yes | File transfer is included in Remote Support Standard and Unattended Access Standard. |
| Founded | 2020 | 1996 |
| Free plan | Yes | Yes |
| Available integrations | Integrations include webhooks, ServiceNow, Jira, TeamViewer, AnyDesk, and deployment tools. | Integrations include Zoho ecosystem tools, popular third-party tools, and Zendesk. |
| Mobile apps | Yes | Zoho Assist offers a mobile app with separate Technician App and Customer App options. |
| Session recording | Sessions can be recorded and reviewed in a searchable recording library. | Session recording is available in the Enterprise and Unattended Access Professional plans. |
| Supported platforms | Windows, macOS, Linux, Android, iOS, Chrome OS, FreeBSD, and Raspberry Pi. | Supported platforms include Windows, Mac, Linux, Raspberry Pi, Android, iOS, and Chrome OS. |
Plans
HopToDesk
- FreeFree
- Pro$29 a month
- Business$99 a month
- Enterprise & MSPPriced on request
- Pro Monthly$15 a month
- Business Monthly$49 a month
- Pro Yearly$159 a year
- Business Yearly$529 a year
Zoho Assist
- FreeFree
- Remote Support - Standard$10 a month
- Remote Support - ProfessionalPrice not published
- Remote Support - EnterprisePrice not published
- Unattended Access - StandardPrice not published
- Unattended Access - ProfessionalPrice not published
- Free EditionFree
- Remote Support EnterprisePrice not published
- Remote Support ProfessionalPrice not published
- Remote Support StandardPrice not published
In their own words
HopToDesk
HopToDesk is remote-access software for connecting to and managing devices. It supports Windows, macOS, Linux, Android, iOS, Raspberry Pi, FreeBSD, ChromeOS, and browser access, with file transfer and session recording. Screen sharing, chats, file transfers, and other traffic are end-to-end encrypted. The Dashboard brings together monitoring, device management, reports, commands, teams, custom clients, and a help desk for customer tickets. Team tools include roles, invites, SSO, sub-accounts, and white-label clients; integrations include webhooks, ServiceNow, Jira, TeamViewer, AnyDesk, and deployment tools. It can run without installation or be set up as a private network on your infrastructure. The free plan supports 2 users, 3 devices, and 50 help desk tickets per month, with no time limit for personal or business use. Pro is $29 a month for 120 devices, and Business is $99 a month for 500 devices. The site also lists other plan prices, including yearly options, and an Enterprise & MSP plan with pricing by quote.
Zoho Assist
Zoho Assist is remote support software for attended and on-demand sessions, as well as unattended access. It runs on Windows, macOS, Linux, iOS, Android, Chrome OS, Raspberry Pi, and web browsers. Support tools include screen sharing, multi-monitor navigation, chat, session scheduling, file transfer, and diagnostics. Technicians can initiate on-demand sessions without installing software, and sessions do not require prior downloads. Remote camera sharing offers guidance through smartphone cameras or smartglasses; browser cobrowse supports live guidance with field highlighting and sensitive-data masking, without downloads or plugins. File transfer and session recording are supported. Zoho Assist lists TLS 1.2 and AES 256-bit encryption and recurring security audits. The free plan covers one technician and five devices. Remote Support Standard is $10 a month, billed annually, for two concurrent sessions per technician. Plans can be changed or canceled at any time. Enterprise Support includes 24/7 assistance by live chat or email.