Hornbill IT Asset Management vs SymphonyAI IT Service Management
Hornbill IT Asset Management
hornbill.com
SymphonyAI IT Service Management
symphonyai.comSide by side
| Figure | Hornbill IT Asset Management | SymphonyAI IT Service Management |
|---|---|---|
| Price from | — | $89/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 2 |
| Spec score · Enterprise Service Management Software | 8.0 (#13) | 8.3 (#11) |
| Spec score · IT Service Catalog Software | 8.0 (#13) | 8.3 (#11) |
| Deployment | cloud | GetApp says Summit can run in SymphonyAI cloud or a customer's Microsoft Azure instance. |
| Headquarters | Hornbill Corporate Limited lists its postal address as 3rd Floor, 86–90 Paul Street, London, EC2A 4NE, United Kingdom. | Palo Alto, California, United States |
| Integrations | Hornbill describes hundreds of codeless integrations and lists Microsoft Intune as an endpoint management integration example. | Integration Hub advertises 1,000-plus apps, 1,500-plus runbooks and more than 40 integrations/connectors out of the box. |
| Security certifications | Hornbill states that its data centers are SOC 2 Type II and SOC 3 Type II certified. | The trust center lists ISO/IEC 27001, ISO/IEC 27701, SOC 2, CSA STAR, HIPAA and GDPR compliance or reports across products. |
Plans
Hornbill IT Asset Management
- Hornbill IT Asset ManagementPriced on request
SymphonyAI IT Service Management
- Basic$89 a month
- SymphonyAI IT Service Management (Apex Aspen)Priced on request
In their own words
Hornbill IT Asset Management
Hornbill IT Asset Management tracks hardware, software, cloud, and on-premise assets through their lifecycle. Automated discovery can identify cloud and on-premise hardware and software. License views show licenses owned and in use, helping teams manage spend and respond to vendor audits; the product also tracks capital and operating costs, including support costs. Drag-and-drop or codeless workflows can automate IT asset processes such as application provisioning and patch deployment. Hornbill says a shared data model supports information sharing between IT asset management, operations, service management, and security teams. It describes hundreds of codeless integrations, including Microsoft Intune as an endpoint management example. Deployment is cloud-based, and personalized pricing is available on request. The included Essential Success Plan provides 24×7 online help for critical service availability issues, as well as community forums, knowledge resources, APIs, and up to three named contacts. Paid Premier and Custom Concierge support plans are also available. Hornbill states that its data centers hold SOC 2 Type II and SOC 3 Type II certifications.
SymphonyAI IT Service Management
SymphonyAI IT Service Management is a web offering built on Apex Aspen, an AI-powered enterprise IT service management platform. Its Employee Support Agent handles Tier-1 requests from intake through resolution, including password resets, software provisioning, and access requests. The product page says native automation can automate up to 80% of service requests. Employees can contact IT through web, mobile app, email, SMS, virtual agents, Slack, Teams, or WhatsApp. A drag-and-drop no-code interface supports workflows and forms across ITSM modules. The Integration Hub connects REST API-enabled systems through built-in workflows and describes access to 1,000+ apps and 1,500+ runbooks. Real-time dashboards show KPIs, SLA compliance, ticket trends, and analyst performance. One instance can isolate data, workflows, and SLAs for multiple business units, geographies, or customers. Translation works online and offline. Security materials list ISO/IEC 27001, ISO/IEC 277001, SOC 2, CSA STAR, HIPAA, and GDPR. Pricing is on request; demos are available.