Hornbill Service Manager vs InvGate Service Desk
Hornbill Service Manager
hornbill.com
InvGate Service Desk
invgate.comSide by side
| Figure | Hornbill Service Manager | InvGate Service Desk |
|---|---|---|
| Price from | — | $41.67/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 3 |
| Spec score · Enterprise Service Management Software | 5.9 (#25) | 9.0 (#3) |
| Spec score · IT Service Catalog Software | 5.9 (#20) | 9.1 (#3) |
| Spec score · IT Change Management Software | 5.9 (#39) | 9.0 (#7) |
| Spec score · IT SLA Management Software | 5.9 (#47) | 9.0 (#9) |
| Spec score · IT Knowledge Base Software | 5.8 (#59) | 9.0 (#7) |
| Founded | 1995 | 2009 |
| Headquarters | London, United Kingdom | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
Hornbill Service Manager
Hornbill Service Manager has no write-up on Specifiction yet; its figures are above.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.