Hornbill Service Manager vs ManageEngine ServiceDesk Plus
Hornbill Service Manager
hornbill.com
ManageEngine ServiceDesk Plus
manageengine.comSide by side
| Figure | Hornbill Service Manager | ManageEngine ServiceDesk Plus |
|---|---|---|
| Price from | — | $10/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 0 | 9 |
| Spec score · Enterprise Service Management Software | 5.9 (#25) | 8.9 (#4) |
| Spec score · IT Service Catalog Software | 5.9 (#20) | 8.9 (#5) |
| Spec score · IT Change Management Software | 5.9 (#39) | 8.9 (#8) |
| Spec score · IT SLA Management Software | 5.9 (#47) | 8.9 (#12) |
| Spec score · IT Knowledge Base Software | 5.8 (#59) | 8.8 (#11) |
Plans
ManageEngine ServiceDesk Plus
- Standard$13 a month
- Professional$27 a month
- Enterprise$67 a month
- Standard Cloud$10 a month
- Professional Cloud$21 a month
- Enterprise Cloud$50 a month
- Standard On-premises$120 a month
- Professional On-premises$248 a month
- Enterprise On-premises$598 a month
In their own words
Hornbill Service Manager
Hornbill Service Manager has no write-up on Specifiction yet; its figures are above.
ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is an IT help desk product with a free plan and a 30-day trial. Its feature set includes SLA management, a knowledge base, approval workflows, an employee portal, single sign-on, and IT asset management. The paid plans separate core help desk use from broader management needs: Standard is $13 a month, billed monthly, for IT help desk work; Professional is $27 a month, billed monthly, and adds asset management; Enterprise is $67 a month, billed monthly, and includes change management and projects alongside the help desk and asset management. The product is available on Android, iOS, Linux, macOS, web, and Windows, with mobile apps listed. That combination gives teams a way to compare the included service and asset capabilities against their plan requirements while accounting for access across desktop and mobile platforms.