Hubble vs UserZoom
Hubble
usehubble.io
UserZoom
usertesting.comSide by side
| Figure | Hubble | UserZoom |
|---|---|---|
| Price from | $120/mo | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 3 |
| Spec score · Usability Testing Software | 8.5 (#6) | 7.2 (#43) |
| Spec score · User Testing | 8.5 (#4) | 7.2 (#21) |
| Recruitment | The site names Respondent, User Interviews, and Cint as panel providers and says Prolific is coming soon. | The platform offers a global participant network, partner networks, and customers’ own audiences, with more than 200 demographic filters. |
| Security | The site footer states that Hubble is SOC 2 Type II, HIPAA, and GDPR compliant. | The UserZoom page describes the platform as SOC 2 Type II certified and GDPR- and HIPAA-compliant. |
| Support | Hubble's documentation directs users to its community Slack group for additional developer support. | The Ultimate plan offers optional Premier Support with 30-minute Power Sessions, while Ultimate+ includes Premier Support+ with a dedicated consultant and one-hour Power Sessions. |
Plans
UserZoom
- AdvancedPriced on request
- UltimatePriced on request
- Ultimate+Priced on request
In their own words
Hubble
Hubble is an AI-powered user research platform for exploring customer needs, testing designs, and collecting feedback. It is aimed at UX teams and combines recruiting, planning, launching, analysis, and sharing in one workspace. Research options include moderated and unmoderated studies, AI-moderated research, surveys, in-product surveys, and diary and concept studies. In unmoderated tests, participants can work on prototypes or live websites on their own time, while researchers review recordings and feedback. Hubble says its AI can tag interview transcripts, identify recurring themes, and synthesize findings. Its research assistant can help build studies, conduct interviews, and analyze feedback; users approve changes or suggestions during research planning. Named panel providers include Respondent, User Interviews, and Cint, with Prolific coming soon. Participant tools include screening, scheduling, incentives, and consent documents. Hubble lists Figma integration and web and mobile SDKs for embedding surveys. The Free plan costs nothing and includes one seat and 10 responses per month. Pro costs $120 a month per seat, billed monthly, with up to three seats.