HubTalk vs LiveChat
HubTalk
hubtalk.com
LiveChat
livechat.comSide by side
| Figure | HubTalk | LiveChat |
|---|---|---|
| Price from | $9/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 2 | 9 |
| Spec score · Live chat software | 8.3 (#34) | 9.3 (#5) |
| Included agent seats | 1 | 1 |
| Website chatbot | Yes | Yes |
| Chat channels | website | omnichannel |
| Chat widget | The widget supports themes, sound notifications, contact forms, offline messages, and minimizing the chat window. | Visitors start conversations in an embeddable website widget while agents answer in the Agent App with customer context. |
| Free plan | Yes | No |
| Installation | The chat widget is installed by copy-pasting an embeddable script, which the maker describes as around 22 KB depending on configuration and add-ons. | Manual installation uses JavaScript copied from the account and pasted before the website closing body tag; WordPress and Shopify plugins are also offered. |
| Integrations | AppHub lists e-commerce integrations for OpenCart and PrestaShop, along with visitor information and widget customization add-ons. | The marketplace advertises more than 200 communication, ecommerce and CRM integrations. |
| Live agent chat | Yes | Yes |
| Product | HubTalk is live chat software for website operators to communicate with visitors in real time. | LiveChat provides website live chat for customer support, lead qualification, and sales. |
| Support | HubTalk's purchase terms direct users to contact contact at hubtalk dot com or use the live chat on its website. | TrustRadius reviewers repeatedly praise intuitive navigation, 24/7 customer support and helpful videos, articles and usage guidance. |
| Visitor tracking | Yes | Yes |
Plans
LiveChat
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Essential$19 a month
- Starter$19 a month
- Team$49 a month
- Business$79 a month
- Growth$79 a month
- EnterprisePriced on request
In their own words
LiveChat
LiveChat provides website live chat for customer support, lead qualification, and sales, with visitor tracking and omnichannel messaging. Conversations can show browsing activity, live cart contents, recent orders, and payment status. Its Inbox brings chats, tickets, and AI Agent handoffs together, with views for assigned, queued, unassigned, supervised, and archived work. The AI Agent answers common questions using a knowledge base and rules, and can pass complex requests to a teammate with context. Additional AI tools suggest replies, summarize conversations, refine wording, and propose tags. LiveChat lists 200 integrations, including Shopify, WooCommerce, WordPress, Webflow, WhatsApp, Messenger, Instagram, and Klaviyo. It is available on web, Windows, macOS, iOS, and Android. Starter costs $19 a month (billed billed annually), Team costs $49 a month (billed billed annually), and Business costs $79 a month (billed billed annually). There is no free plan, but a 14-day trial is offered; all plans include 24/7/365 support.