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SPECIFICTION
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Hyland OnBase vs Tracker

Hyland OnBase

hyland.com

Tracker

riverside.net

Side by side

FigureHyland OnBaseTracker
Price from—$24/mo
Free plan—Yes
Free trial—Yes
Open source——
WebYesYes
WindowsYes—
macOSYesYes
iOSYesYes
AndroidYesYes
APIYes—
Self-hostedYes—
Plans published25
Spec score · Case Management Software8.5 (#14)8.9 (#5)
DeploymentOnBase is offered as Hyland Cloud-hosted content services and as an on-premises installation.cloud
HeadquartersWestlake, Ohio, USAAtlanta, Georgia
IntegrationsHyland lists prebuilt connectors for Salesforce, SAP, Workday, Microsoft Office, Outlook and Infor, plus screen-level and data-level integration methods.The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations.
SupportHyland Premier Care Standard is included as part of a subscription or software maintenance agreement; listed Standard phone support is for S1 issues only.The Business plan includes a dedicated customer success manager and 24/7 live priority chat support.

Plans

Hyland OnBase

  • Base subscriptionPriced on request
  • OnBasePriced on request

Hyland OnBase pricing →

Tracker

  • FreeFree
  • Pro$24 a month
  • Grow$34 a month
  • Webinar$79 a month
  • BusinessPriced on request

Tracker pricing →

In their own words

Hyland OnBase

Hyland OnBase is an operational content management product for capturing and governing enterprise documents, automating content-centered workflows, and feeding data to business systems. Automated capture classifies and verifies business data from multiple sources. Configurable workflows, forms, and rules route documents and manage exceptions, while case management can cover documents, emails, tasks, approvals, compliance, and verifications. OnBase also supports secure document retention and destruction through the records lifecycle. Listed controls include OCR, version history, granular access control, audit logs, rule-based classification, legal holds, and disposition workflows. Reporting includes interactive dashboards and audit trails. Hyland says its solutions connect with more than 500 unique applications. Deployment options include on-premises and hosted configurations, and OnBase Mobile is accessed through the Hyland Mobile app for iOS and Android. Pricing is on request; the Base subscription is listed for 100 named users, without a price. A free plan is also listed. Hyland is headquartered in Westlake, Ohio, and was founded in 1991.

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Tracker

Tracker is a cloud-based case management platform for prosecution, moving criminal matters from arrest through final disposition. It imports arrest data and citations, centralizes case information and provides statewide witness and defendant data. Teams can use statewide charge forms and generate indictments, accusations, subpoenas and pleadings from case records. Calendaring tracks statutory clocks, court dates and discovery deadlines. TED publishes discovery to defense counsel through a GCIC-compliant site and logs sends, receipts and downloads. Tracker also records victim-witness services and post-adjudication reporting. Permissions and audit trails address sensitive criminal justice information. Integrations exchange data with Georgia Crime Information Center, CJEP e-filing, Judicial Data Exchange and Pardons & Parole notifications; CJEP covers 50 counties, while Judicial Data Exchange is local to five circuits. Pricing is on request; a free plan and trial are listed.

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