HYPE Innovation vs UseResponse
HYPE Innovation
hypeinnovation.comUseResponse
useresponse.comSide by side
| Figure | HYPE Innovation | UseResponse |
|---|---|---|
| Price from | €1,250/mo | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 2 |
| Spec score · Idea Management Software | 7.8 (#17) | 8.3 (#10) |
| Headquarters | Bonn, Germany | 16192 Coastal Highway, Lewes, DE 19958, USA |
| Integrations | Listed native integrations and identity options include Microsoft Teams, SharePoint, Viva Engage, Jira, Outlook, SSO, SCIM, LDAP, and Active Directory. | Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. |
| Product | HYPE is a business performance system for managing strategy, insights, ideas, initiatives, execution, and results in one platform. | UseResponse combines customer feedback, help desk, knowledge base, and live chat in a customer service suite. |
| Security | HYPE says it is ISO 27001 certified and supports GDPR requirements. | The company says it uses encryption protocols, access controls, and regular security audits, and cites GDPR and CCPA compliance. |
| Support | HYPE describes a Success Plan in which experts help design campaigns, build evaluation workflows, and support adoption. | The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance. |
Plans
UseResponse
- Enterprise Cloud Support Suite$49 a month
- On Premise Support Solution$120 a month
In their own words
HYPE Innovation
HYPE Innovation has no write-up on Specifiction yet; its figures are above.
UseResponse
UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.