Hyperspace vs Mystery Management
Hyperspace
hyperspace.gmbh
Mystery Management
mysterymanagement.com.auSide by side
| Figure | Hyperspace | Mystery Management |
|---|---|---|
| Price from | €55/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 5 | 0 |
| Spec score · Mystery Shopping Software | 8.7 (#3) | 7.3 (#11) |
| Founded | 1998 | 2006 |
| Headquarters | Schortens-Roffhausen, Germany | Caringbah South, New South Wales, Australia |
| Integrations | The product page states that hyperspace has numerous interfaces for importing data from other IT systems and communicating with external applications. | The reviewed product and company pages do not name third-party software integrations. |
| Security | The features page lists SSL encryption, protection against scripting attacks and SQL injection, and password encryption. | The company describes its platform as secure and says users access it through approved accounts; it does not name a security certification on the product page. |
| Support | Cloud tenants receive updates, patches and technical support; the team also offers setup, data migration and user training. | The company provides client enquiries by phone at (02) 9522 6965 and email at [email protected]. |
Plans
Hyperspace
- Economy€55 a month
- Business€329 a month
- Enterprise€549 a month
- hyperspace Franchise Manager (Enterprise Edition, own-server purchase)€33,333, paid once
- hyperspace Franchise Manager Enterprise Edition purchase€33,333, paid once
In their own words
Hyperspace
Hyperspace has no write-up on Specifiction yet; its figures are above.
Mystery Management
Mystery Management runs tailored mystery shopping and customer experience programs for businesses, measuring customer journeys and service standards. Its evaluations include customer satisfaction surveys, compliance audits, price verification, website and telephone mystery shopping, and merchandising and promotion inspections. Programs, questionnaires, and reporting are tailored to each client, from single locations to large national programs. The company lists clients in retail, hospitality, transport, pharmacy, government, and other customer-facing sectors, and says it has more than 9,000 active shoppers across metropolitan and regional Australia.
Approved shoppers use an app to view assignments, check in and out, submit reports and photos, review payment history, and receive updates. Clients can use a dashboard to see results, scorecards, benchmarks, and trends, with views from network-wide results down to individual reports. Mystery shop results are described as available within 24 hours, with tailored monthly summaries. Operational tools include Fix It for tracking maintenance or other issues, and checklists for operational and compliance standards. Pricing is by tailored quote, with fees invoiced under a client agreement.