HYVE vs Listen360

HYVE is a web-based customer marketing platform for finding, engaging, and growing customer advocate communities. It says it can identify and invite potential advocates through NPS programmes, social media, and CRM systems. Advocacy activities include referrals, reviews, user-generated content, and crowdsourced innovation. HYVE brings referrals, customer communities, reviews, and customer-created content together, with tools such as forums, social sharing, Q&A, competitions, polls, surveys, ideation, and customer panels.

The platform says it tracks advocate engagement, revenue growth, community growth, and community engagement. Brands can offer product discounts, charity donations, or personalised gift cards as rewards. HYVE also offers a tailored advocacy programme and managed service for growing B2B SaaS companies. That service can provide bespoke campaign reports and attribute activity to business goals, retention, and expansion. Pricing is on request. The listed platform is web, and the company is headquartered in Birmingham, United Kingdom. The official homepage displayed “Account Suspended” when opened; the site lists [email protected] as its contact email.

Listen360 is a web-based customer experience management platform for multi-location brands, franchises, and private equity-backed businesses. It collects customer feedback and uses NPS to measure loyalty and satisfaction. Its AI analytics turn feedback into actions and identify growth drivers. Review management includes strategic review requests, fake-review integrity checks, and market analysis; social media tools and business listings features address visibility and SEO. The platform is tailored to larger organizations in home services, fitness, wellness, and children’s services. Named integrations include ServiceMinder, ServiceTitan, Zingfit, Zenoti, iSalus, Glofox, Pike13, Procare, Athena Health, Daxco, MarketSharp, Mindbody, ClubReady, and SalonBiz. Listen360 describes onboarding with step-by-step guidance, tailored training, and ongoing assistance. It does not currently offer a mobile app, though some tools can be accessed on a device while away from a computer. The maker is Listen360, founded in 2008 and headquartered in Denver, Colorado, at EverCommerce’s corporate headquarters. Pricing is by request, per location or by request volume.