IBM License Metric Tool vs SysAid

IBM License Metric Tool inventories IBM software measured by processor core and measures required licenses in full-capacity and virtualization sub-capacity environments. IBM recommends it for full-capacity licensing and requires it for sub-capacity licensing. It scans infrastructure for installed IBM software and version details that can support version management and security patching. For sub-capacity use, it produces audit reports, tracks license utilization thresholds, and sends email notifications when thresholds approach or exceed their limits. Installation options are License Metric Tool Lite, License Metric Tool with Ansible, and License Metric Tool with BigFix. It integrates with BigFix and provides a REST API for external systems, which must retrieve data through the API rather than directly from the database. The tool is free, with a listed price of free; customers supply hardware and installation services. Linux installations require DB2, included at no charge for use only with the tool. Windows installations require a customer-provided MS SQL Server instance; MS SQL Server Express is supported for environments under 500 endpoints. Sub-capacity audit snapshots must be generated quarterly and kept for at least two years.

SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.