IBM watsonx Assistant vs LivePerson Conversation Builder
IBM watsonx Assistant
cloud.ibm.comLivePerson Conversation Builder
liveperson.comSide by side
| Figure | IBM watsonx Assistant | LivePerson Conversation Builder |
|---|---|---|
| Price from | $140/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Chatbot Builders | 9.3 (#2) | 8.2 (#89) |
| Spec score · Conversational Chatbots Software | 8.9 (#4) | 7.7 (#18) |
| AI bot generation | Yes | Yes |
| Compliance | IBM states that Watson Assistant is SOC 2 Type 2 compliant. | LivePerson lists SOC 2, ISO 27001, PCI DSS 4.0, GDPR, SOX, HIPAA via Business Associate Agreement, and HITRUST among its security and compliance credentials. |
| Deployment channels | multichannel | multichannel |
| Founded | 1911 | 1995 |
| Free plan | Yes | No |
| Human handoff | Yes | Yes |
| Integrations | Available integrations include web chat, phone, Facebook Messenger, Genesys Bot Connector, Microsoft Teams, Slack, SMS, WhatsApp with Twilio, and Search. | Conversation flows can integrate with CRMs, scheduling tools, order and inventory systems, payment platforms, and other back-end systems. |
| Knowledge-base answers | Yes | Yes |
| Purpose | watsonx Assistant builds branded live chatbots that can run in devices, applications, or channels. | Conversation Builder is a point-and-click chatbot builder for designing bots and automating conversations. |
| Security | The service supports TLS 1.2 and TLS 1.3, with TLS 1.3 as the default. | LivePerson's Trust Center lists GDPR, HIPAA, HITRUST, PCI, SOC 2 Type II, and ISO 27001:2022 certifications. |
| Support | Lite and Trial accounts receive Basic support with self-service resources but no technical product support. | LivePerson's site links to Technical Support and describes it as available 24/7. |
| Visual flow builder | Yes | Yes |
Plans
IBM watsonx Assistant
- LiteFree
- TrialFree
- Plus$140 a month
- Enterprise with data isolationPriced on request
LivePerson Conversation Builder
- BronzePriced on request
- GoldPriced on request
- SilverPriced on request
In their own words
IBM watsonx Assistant
IBM watsonx Assistant builds branded chatbots for live conversations across devices, applications, and channels. It uses natural-language understanding and machine-learning models customized from customer data to answer in real time. Actions organize customer tasks into steps within a conversation, while a Watson Discovery integration can search corporate data collections for answers. Integrations include web chat, phone, Facebook Messenger, Genesys Bot Connector, Microsoft Teams, Slack, SMS, WhatsApp with Twilio, and Search. Web chat can pass conversations to live-agent integrations including Genesys Web Messenger, NICE CXone, Salesforce, and Zendesk. The assistant is available as a managed IBM Cloud service or on premises with IBM Cloud Pak for Data. Lite is free, and the free Trial lasts 30 days. Plus costs $140 a month for the first 1,000 monthly users; additional users cost $14 per 100 active users per month, and phone voice adds $9 per 100 users per month. The v2 API requires Plus or higher. IBM is upgrading eligible instances to watsonx Orchestrate; existing resources remain operational.
LivePerson Conversation Builder
LivePerson Conversation Builder has no write-up on Specifiction yet; its figures are above.