IBM watsonx Assistant vs Smartly.ai
IBM watsonx Assistant
cloud.ibm.comSmartly.ai
smartly.aiSide by side
| Figure | IBM watsonx Assistant | Smartly.ai |
|---|---|---|
| Price from | $140/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 0 |
| Spec score · Chatbot Builders | 9.3 (#2) | 7.6 (#193) |
| AI bot generation | Yes | Yes |
| Compliance | IBM states that Watson Assistant is SOC 2 Type 2 compliant. | Smartly.ai’s code of conduct says it follows GDPR principles for data processed in the European Union and considers local regulations in relevant regions. |
| Deployment | The assistant can be used as a managed IBM Cloud service or installed on premises with IBM Cloud Pak for Data. | Agents can be deployed in cloud, private cloud, or on-premise environments. |
| Deployment channels | multichannel | multichannel |
| Founded | 1911 | 2012 |
| Headquarters | Armonk, New York, United States | Vexin-sur-Epte, France |
| Human handoff | Yes | Yes |
| Integrations | Available integrations include web chat, phone, Facebook Messenger, Genesys Bot Connector, Microsoft Teams, Slack, SMS, WhatsApp with Twilio, and Search. | The Agents page lists Salesforce, SAP, Microsoft Dynamics, REST APIs, webhooks, WhatsApp, Teams, Messenger, and Instagram among systems and channels. |
| Knowledge-base answers | Yes | Yes |
| Purpose | watsonx Assistant builds branded live chatbots that can run in devices, applications, or channels. | Smartly.ai says it designs AI agents to automate work, improve customer experience and help teams do more. |
Plans
IBM watsonx Assistant
- LiteFree
- TrialFree
- Plus$140 a month
- Enterprise with data isolationPriced on request
In their own words
IBM watsonx Assistant
IBM watsonx Assistant builds branded chatbots for live conversations across devices, applications, and channels. It uses natural-language understanding and machine-learning models customized from customer data to answer in real time. Actions organize customer tasks into steps within a conversation, while a Watson Discovery integration can search corporate data collections for answers. Integrations include web chat, phone, Facebook Messenger, Genesys Bot Connector, Microsoft Teams, Slack, SMS, WhatsApp with Twilio, and Search. Web chat can pass conversations to live-agent integrations including Genesys Web Messenger, NICE CXone, Salesforce, and Zendesk. The assistant is available as a managed IBM Cloud service or on premises with IBM Cloud Pak for Data. Lite is free, and the free Trial lasts 30 days. Plus costs $140 a month for the first 1,000 monthly users; additional users cost $14 per 100 active users per month, and phone voice adds $9 per 100 users per month. The v2 API requires Plus or higher. IBM is upgrading eligible instances to watsonx Orchestrate; existing resources remain operational.