Smartly.ai

Spec sheet

Purpose

Smartly.ai says it designs AI agents to automate work, improve customer experience and help teams do more.Read 12 Oct 2026 · smartly.ai

Product

Smartly.ai offers AI agents, workflow automation, document processing, fine-tuned models, and an AI contact center for businesses.Read 13 Oct 2026 · smartly.ai

Intended users

The company presents its products for enterprise operations, including customer support, banking, human resources, public services, finance, and insurance.Read 13 Oct 2026 · smartly.ai

Deployment

Agents can be deployed in cloud, private cloud, or on-premise environments.Read 13 Oct 2026 · smartly.ai

Integrations

The Agents page lists Salesforce, SAP, Microsoft Dynamics, REST APIs, webhooks, WhatsApp, Teams, Messenger, and Instagram among systems and channels.Read 13 Oct 2026 · smartly.ai

Privacy

Smartly.ai says bot conversation data is encrypted in transit and at rest, and that access beyond what is contractually necessary requires temporary customer authorization.Read 13 Oct 2026 · smartly.ai

Compliance

Smartly.ai’s code of conduct says it follows GDPR principles for data processed in the European Union and considers local regulations in relevant regions.Read 13 Oct 2026 · smartly.ai

Headquarters

Vexin-sur-Epte, FranceRead 28 Sep 2026 · smartly.ai

Founded

2012Read 28 Sep 2026 · smartly.ai

Agent capabilities

Agents can use an organization’s knowledge sources, show traces of sources and actions, and transfer complex or sensitive requests to a human with context.Read 12 Oct 2026 · smartly.ai

Agents

Agents can handle interactions by chat, voice or phone, access company data and act in business tools without relying on a single LLM.Read 12 Oct 2026 · smartly.ai

AI agents

Its multilingual agents can interact through chat, voice, and phone, access business data, and take actions in connected systems.Read 13 Oct 2026 · smartly.ai

AI bot generation

YesRead 21 Sep 2026 · smartly.ai

Channels and integrations

The Agents page lists WhatsApp, Teams, phone, Messenger and Instagram channels, plus Salesforce CRM, SAP ERP, Microsoft Dynamics, REST APIs and webhooks as systems or connections.Read 12 Oct 2026 · smartly.ai

Deployment channels

multichannelRead 21 Sep 2026 · smartly.ai

Document data controls

Documents AI offers on-premise processing and a cloud option described as encrypted, client-isolated, and hosted in a region of the customer’s choice.Read 13 Oct 2026 · smartly.ai

Document processing

Documents AI extracts structured information from documents and supports formats including JSON, Markdown, HTML, and TXT.Read 13 Oct 2026 · smartly.ai

Documentation status

The documentation page marks Workflows, Documents AI and Annotate documentation as coming soon.Read 12 Oct 2026 · smartly.ai

Documents AI

Documents AI extracts structured or raw information from images and documents, including scans and photos, and supports outputs such as JSON, Markdown, HTML and TXT.Read 12 Oct 2026 · smartly.ai

Documents AI API

Documents AI can be used through a web interface or integrated into other systems through its REST API.Read 13 Oct 2026 · smartly.ai

Documents AI deployment and security

The Documents AI page describes on-premise processing within the customer’s infrastructure and a cloud option with regional hosting, end-to-end encryption and data isolation by customer.Read 12 Oct 2026 · smartly.ai

Human handoff

YesRead 21 Sep 2026 · smartly.ai

Knowledge grounding

Agents use an organization’s documents and other knowledge sources to produce answers grounded in those sources.Read 13 Oct 2026 · smartly.ai

Knowledge-base answers

YesRead 21 Sep 2026 · smartly.ai

Model choices

The Agents page names OpenAI, Anthropic, Mistral, Google, DeepSeek, and Qwen as supported model providers.Read 13 Oct 2026 · smartly.ai

Model providers

The Agents page names OpenAI, Anthropic, Mistral, Google, DeepSeek and Qwen as model options.Read 12 Oct 2026 · smartly.ai

Products

Its listed products are Agents, Workflows, Documents AI, Models and AI Contact Center.Read 12 Oct 2026 · smartly.ai

Support and onboarding

Smartly.ai offers a free one-hour consultation and says its team can support deployment from idea to production in four weeks.Read 13 Oct 2026 · smartly.ai

Where Specifiction places it

• Chatbot Builders#193 of 2577.6