IBM watsonx Assistant vs Social Intents
IBM watsonx Assistant
cloud.ibm.comSocial Intents
socialintents.comSide by side
| Figure | IBM watsonx Assistant | Social Intents |
|---|---|---|
| Price from | $140/mo | $21/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 7 |
| Spec score · Chatbot Builders | 9.3 (#2) | 7.9 (#147) |
| Free plan | Yes | No |
| Human handoff | Yes | The chatbot can hand conversations to human agents when a visitor asks for a person or the bot cannot help. |
| Security | The service supports TLS 1.2 and TLS 1.3, with TLS 1.3 as the default. | The company says data is encrypted in transit and at rest on AWS infrastructure and describes the service as GDPR compliant. |
| Support | Lite and Trial accounts receive Basic support with self-service resources but no technical product support. | Business includes priority support, while the company offers customers a live demo with its team. |
Plans
IBM watsonx Assistant
- LiteFree
- TrialFree
- Plus$140 a month
- Enterprise with data isolationPriced on request
Social Intents
- Lite$21 a month
- Starter$39 a month
- Basic$69 a month
- Pro$99 a month
- Business$199 a month
- EnterprisePrice not published
- Agency Plan$299 a month
In their own words
IBM watsonx Assistant
IBM watsonx Assistant builds branded chatbots for live conversations across devices, applications, and channels. It uses natural-language understanding and machine-learning models customized from customer data to answer in real time. Actions organize customer tasks into steps within a conversation, while a Watson Discovery integration can search corporate data collections for answers. Integrations include web chat, phone, Facebook Messenger, Genesys Bot Connector, Microsoft Teams, Slack, SMS, WhatsApp with Twilio, and Search. Web chat can pass conversations to live-agent integrations including Genesys Web Messenger, NICE CXone, Salesforce, and Zendesk. The assistant is available as a managed IBM Cloud service or on premises with IBM Cloud Pak for Data. Lite is free, and the free Trial lasts 30 days. Plus costs $140 a month for the first 1,000 monthly users; additional users cost $14 per 100 active users per month, and phone voice adds $9 per 100 users per month. The v2 API requires Plus or higher. IBM is upgrading eligible instances to watsonx Orchestrate; existing resources remain operational.
Social Intents
Social Intents has no write-up on Specifiction yet; its figures are above.