ICE RemoteWare vs ScreenMeet Remote Support
ICE RemoteWare
docs.ice.penguinsolutions.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | ICE RemoteWare | ScreenMeet Remote Support |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 2 | 4 |
| Spec score · Remote desktop software | 7.8 (#84) | 9.1 (#10) |
| Free plan | No | No |
| Integrations | The docs describe USB forwarding through VirtualHere and license management through Flexera ICE FlexLM. | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. |
| Purpose | ICE RemoteWare is a web server for secure remote access to Linux, Windows, and MacOS workstations through standard web browsers. | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. |
| Supported platforms | Rocky Linux 8/9,Ubuntu 20/22/24,Windows 10/11,Windows Server 2019/2022,macOS Monterey 12–Sonoma 14 | desktop,mobile,browser |
Plans
ICE RemoteWare
- Trial licenseFree
- Floating or node-locked licensePriced on request
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
ICE RemoteWare
ICE RemoteWare has no write-up on Specifiction yet; its figures are above.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.