idea360 vs UseResponse
idea360
idea360.comUseResponse
useresponse.comSide by side
| Figure | idea360 | UseResponse |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 2 |
| Spec score · Idea Management Software | 7.3 (#26) | 8.3 (#10) |
| Company | Fondazione Italiana Accenture ETS is the platform’s maker; its about page says it was established in 2002 and gives its Milan address as Via Nino Bonnet 10, 20154 Milano. | The site identifies 3CG ONSITE LLC and gives its address as 16192 Coastal Highway, Lewes, DE, USA 19958. |
| Headquarters | Milan, Italy | 16192 Coastal Highway, Lewes, DE 19958, USA |
| Integrations | E-learning access can use single sign-on integrated with third-party systems such as CRM platforms and databases; webinars can use tools including Teams, Webex, Meet and Zoom. | Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. |
| Support | The maker says Fondazione Italiana Accenture ETS supports programs while they are running and provides technical support for linking e-learning to an initiative. | The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance. |
Plans
UseResponse
- Enterprise Cloud Support Suite$49 a month
- On Premise Support Solution$120 a month
In their own words
UseResponse
UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.