IDEAL Remote vs ScreenMeet Remote Support
IDEAL Remote
pointdev.com
ScreenMeet Remote Support
screenmeet.comSide by side
| Figure | IDEAL Remote | ScreenMeet Remote Support |
|---|---|---|
| Price from | €249/mo | $49/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 6 | 4 |
| Spec score · Remote desktop software | 9.0 (#14) | 9.1 (#10) |
| Founded | 2000 | 2015 |
| Free plan | No | No |
| Headquarters | Châteaurenard, France | United States |
| Security controls | RustDesk connections can use a Pointdev, public or custom server, with administrator-only restrictions and security enforcement on each session. | The product offers consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. |
| Self-hosting | RustDesk can be configured to use an internal server, while the public documentation does not describe self-hosting the IDEAL Remote console itself. | The service is described as cloud-based and hosted on AWS rather than as an on-premises deployment. |
| Supported platforms | Windows,macOS,Linux,iOS,Android | desktop,mobile,browser |
| What it does | IDEAL Remote provides centralized remote control and Windows administration for Windows, macOS and Linux systems. | ScreenMeet provides browser-based remote control, screen sharing and troubleshooting embedded in enterprise ITSM and CRM platforms. |
Plans
IDEAL Remote
- New license with 1 year maintenance€249 a month
- New license with 2 years maintenance€323.70 a month
- New license with 3 years maintenance€373.50 a month
- New license with 1 year maintenance€249, paid once
- New license with 2 years maintenance€323.70, paid once
- New license with 3 years maintenance€373.50, paid once
ScreenMeet Remote Support
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
In their own words
IDEAL Remote
IDEAL Remote is remote administration software for managing Windows environments, with access from Windows, macOS, Linux, iOS, and Android. It supports file transfer through multiple methods, including selective transfer. The listed migration options cover user profiles and settings, but not applications. Its plans include one administrator license, unlimited managed domains, unlimited servers, and unlimited client computers. The New license with 1 year maintenance plan is €249 a month; the 2 years maintenance plan is €323.70 a month; and the 3 years maintenance plan is €373.50 a month. IDEAL Remote is paid and has no free plan; a 30-day trial is listed. The maker was founded in 2000 and is headquartered in Châteaurenard, France.
ScreenMeet Remote Support
ScreenMeet Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. Its tools include remote access and control, screen sharing, file transfer, diagnostics, and unattended support, along with multi-monitor support, session transfer, annotation, and session recording. AI session summaries generate case notes, while Agent Assist offers real-time troubleshooting recommendations. The product runs inside ServiceNow, Salesforce, and Tanium workflows; sessions can launch from those interfaces and activity can be documented in incidents or tickets. Security controls include consent tracking, audit trails, geo-fencing, and configurable data and file storage locations. ScreenMeet says it maintains annual SOC 2 Type 2 and ISO 27001 certifications and supports GDPR compliance. Its security document describes TLS and DTLS 1.2+ encryption in transit and AES-256 for sensitive data at rest. It supports desktop, mobile, and browser access, as well as API. The stated requirements include Windows 11, Windows Server 2022 and 2025, macOS 15 and 26, Ubuntu 18.04.3+, Red Hat 7.6+, iOS 12.3.x+, and Android 13+. Pricing is on request; a 14-day trial is listed.