IdeaLoom vs UseResponse
IdeaLoom
idealoom.orgUseResponse
useresponse.comSide by side
| Figure | IdeaLoom | UseResponse |
|---|---|---|
| Price from | — | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 0 | 2 |
| Spec score · Idea Management Software | 7.5 (#24) | 8.3 (#10) |
| API | The technical documentation describes two major APIs: a Cornice-based API and a traversal API. | UseResponse offers a RESTful API for custom integrations and app development. |
| Integrations | The features page names mailing lists, RSS/Atom feeds, Facebook pages, Drupal, email, web annotation tools, and YouTube videos. | Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. |
Plans
UseResponse
- Enterprise Cloud Support Suite$49 a month
- On Premise Support Solution$120 a month
In their own words
UseResponse
UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.