IFS Cloud Field Service Management vs XMReality Remote Guidance
IFS Cloud Field Service Management
ifs.com
XMReality Remote Guidance
xmreality.comSide by side
| Figure | IFS Cloud Field Service Management | XMReality Remote Guidance |
|---|---|---|
| Price from | — | $35/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 3 |
| Spec score · Remote Video Support Software | 8.3 (#2) | 7.7 (#7) |
| Founded | 1983 | 2007 |
| Integrations | IFS Cloud provides REST APIs and supports integrations using Dell Boomi; IFS documents integration between FSM and IFS Cloud for inventory, procurement, and financial transactions. | Ready-made integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier integrations. |
| Intended users | IFS describes its business software as serving companies that manufacture, service, and manage complex assets. | The maker describes use cases including technical helpdesk support, inspections and audits, and remote training. |
| Purpose | IFS Cloud Field Service Management coordinates field operations such as technician dispatch, service requests, and service performance tracking. | XMReality Remote Guidance is video software with augmented reality tools that connects on-site workers with remote experts for visual guidance and support. |
| Security | IFS states that its information security practices receive independent external reviews against internationally recognized standards and references ISO 27001, NIST SP 800-171, and assurance standards SSAE18, ISAE3402, and ISAE3000. | XMReality says its cloud infrastructure and processes comply with GDPR, are certified to ISO 27001, and encrypt data in transit and at rest. |
| Support | IFS describes FSM support as including proactive monitoring, troubleshooting, and expert guidance. | The pricing page lists email support for Basic, priority email support for Professional, and phone and email support for Enterprise. |
Plans
IFS Cloud Field Service Management
- IFS Cloud Field Service ManagementPriced on request
XMReality Remote Guidance
- Basic$35 a month
- Professional$68 a month
- EnterprisePriced on request
In their own words
IFS Cloud Field Service Management
IFS Cloud Field Service Management coordinates field operations, including technician dispatch, service requests, and performance tracking. Its AI-powered scheduling optimization supports workforce planning and matching skilled field workers to jobs. Service teams can view asset history, warranty information, and SLA commitments in real time, while technicians can access knowledge, parts, tools, and equipment. Mobile workforce features include instant task updates and field-to-office collaboration, with offline capability also listed. The product supports route optimization, recurring jobs, invoicing and payments, service parts logistics, and depot repair workflows. Contractor management brings contractors into operations alongside employees, supporting compliance, onboarding, billing, and resource allocation. Service lifecycle management covers support, requests, planning, execution, parts, warranties, and recalls. IFS describes its cloud environments as dedicated per customer, continuously monitored, and supporting encryption, single sign-on, and multi-factor authentication. The product is paid, but no price amount is stated; pricing is available on request. IFS was founded in 1983.
XMReality Remote Guidance
XMReality Remote Guidance connects on-site workers and remote experts through video and augmented reality for visual guidance. With Hands Overlay, an expert can demonstrate instructions using their hands in real time. People receiving help can join through a link in a mobile browser without an account or software download. Calls support up to 20 participants depending on plan. Users can capture snapshots, video, notes and step-by-step instructions, then generate PDF reports. When bandwidth falls, the software adjusts video quality and can display a high-quality pause image to keep guidance visible. Integrations include Salesforce Service Cloud, Microsoft Dynamics 365, Outlook, OneDrive and Teams; Professional and Enterprise plans also support Zapier. Custom integration options include REST APIs, webhooks and embeddable UI components, with APIs available to Enterprise customers. The service supports Android, iOS, Linux, macOS, web and Windows. Basic costs $35 a month per user with annual billing, or 42 USD with monthly billing, and includes up to five users. A 14-day trial is listed; there is no free plan.