In-Form vs Primero
In-Form
in-form.org.uk
Primero
primero.orgSide by side
| Figure | In-Form | Primero |
|---|---|---|
| Price from | £13.75/mo | $687.50/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 6 |
| Spec score · Nonprofit Case Management Software | 8.9 (#1) | 8.6 (#4) |
| Spec score · Social Work Case Management | 8.9 (#2) | 8.5 (#3) |
| Founded | 1999 | 2013 |
| Purpose | In-Form is a case management system designed around client relationships for non-profit organisations. | Primero is an open-source information management platform for protection-related data, including child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. |
| Security | The maker states that In-Form has daily backups and identifies Homeless Link as Cyber Essentials Plus certified and ISO 27001 certified. | The maker says role-based permissions restrict access to sensitive data according to users’ need to know. |
| Support | Support includes a help desk, customer-success reviews, training, webinars and ongoing assistance after implementation. | The Support Hub provides open-source documentation, knowledge-base articles, release information, training resources, technical guidance, and community access. |
Plans
In-Form
- CommunityFree
- Essential£165 a year
- In-Form Essential£165 a year
- Enterprise£300 a year
- In-Form Enterprise£300 a year
- In-Form Community£360 a year
- Housing£1,000 a year
Primero
- Tier 1: DIYFree
- Tier 3: Full Service SaaS$8,250 a year
- Tier 4: Hybrid deployment$25,000 a year
- Tier 1: DIYFree
- Tier 2: Single organizationPriced on request
- Tier 5: Custom packagePriced on request
In their own words
In-Form
In-Form is a case management system built around client relationships for non-profit organisations. It records client interactions, casework actions, assessments, and progress, serving homelessness and housing organisations as well as services for families, mental health, addiction, employment, refugees, and veterans. Its Housing product covers portfolios, compliance, tenant services, occupancy, rent, repairs, maintenance, assets, and safety checks. The cloud-hosted system runs on Salesforce and is accessed through a browser on any device. Reporting varies by edition: Community includes standard reports and dashboards, while Essential includes over 200 reports and dashboards. Enterprise supports bespoke recording and reporting, tailored user access, and automated processes. The maker lists integrations including Outlook, Conga, SMS Magic, Power BI, Einstein, and FormAssembly for Enterprise; these may involve additional costs. Community requires Homeless Link membership, allows up to 10 users, and deactivates accounts after 90 days of inactivity. Essential costs £165 a year per user, with set-up from £4,399.
Primero
Primero is an open-source information management platform for protection-related data. Its use cases include child protection and gender-based violence case management, incident monitoring, and family tracing and reunification. Case workflows span identification, registration, assessment, planning, referrals and transfers, and closure, with supervision, notifications and tasking tools. The platform lists CPIMS+, GBVIMS+ and MRMIMS+ modules, along with intake forms, custom fields, audit trails and reporting dashboards. Teams can configure forms, roles, lookups, reports, languages, logos and locations through a self-service interface. Primero is available in more than 40 languages. Its v2 progressive web app works online and offline in modern browsers on mobile devices, tablets and laptops, though offline use is limited to creating cases and editing records already accessed in the session; changes submit after reconnection. A free DIY tier requires implementers to manage infrastructure and support. Full Service SaaS costs $8,250 a year, while Hybrid deployment costs $25,000 a year for the first year and decreases to the Tier 3 cost in year two and thereafter.