| Price from | €20/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 4 | 3 |
| Spec score · Usability Testing Software | 8.4 (#8) | 7.2 (#43) |
| Data residency | The homepage says data is stored exclusively within the EU; the privacy policy says personal data is mainly processed and stored within the EU and may be transferred outside it with safeguards. | UserZoom customers can choose EU or US data residency for new accounts on all plans; session data is stored in the selected region. |
| Integrations | The privacy policy says Google Calendar data is used to read availability and create research-session events on the connected user's calendar. | The maker lists integrations including Slack, Teams, Jira, Figma, FigJam, and Miro. |
| Security | The privacy policy describes access controls and encryption procedures as measures used to protect personal data. | The UserZoom page describes the platform as SOC 2 Type II certified and GDPR- and HIPAA-compliant. |
| Support | Freelance includes self-serve support, Team includes email and onboarding support, and Growth includes priority support and a dedicated customer success manager. | The Ultimate plan offers optional Premier Support with 30-minute Power Sessions, while Ultimate+ includes Premier Support+ with a dedicated consultant and one-hour Power Sessions. |
