incident.io vs Incidental
incident.io
incident.io
Incidental
incidental.devSide by side
| Figure | incident.io | Incidental |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 5 | 0 |
| Spec score · Incident Management Software | 8.2 (#12) | 7.1 (#25) |
| Purpose | incident.io describes its software reliability platform as helping teams investigate, respond to, and prevent incidents using AI that understands their organization. | Incidental describes itself as open source incident management software. |
| Status pages | Status Pages can update customers as an incident progresses. | Incidental offers customizable status pages for sharing incident status with stakeholders; the homepage says these help manage customer expectations. |
Plans
incident.io
- BasicFree
- Team$15 a month
- On-call$20 a month
- Pro$25 a month
- EnterprisePriced on request
In their own words
incident.io
incident.io is a software reliability platform for investigating, responding to, and preventing incidents. Its on-call tools route alerts and support schedules, escalation, and alert insights. Teams can coordinate response from Slack or Microsoft Teams, assign roles, and automate workflows; after an incident is declared, an investigations agent analyzes signals and produces a structured root-cause hypothesis. The pricing comparison says Investigations requires Response. Status Pages can update customers as incidents progress. Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. The company states that it is SOC 2 Type I and II and GDPR compliant, and that customer data is encrypted using AES-256. It also says it conducts annual third-party penetration tests and weekly vulnerability scans. Basic is free; Team is $15 per user per month with annual billing. Standalone On-call is $20 per user per month, and Pro is $25 per user per month. Enterprise pricing is by custom proposal and includes a listed 99.99% uptime SLA. Interfaces include web, Slack, Teams, mobile, and desktop.
Incidental
Incidental has no write-up on Specifiction yet; its figures are above.