incident.io vs Incido
incident.io
incident.ioIncido
incido.appSide by side
| Figure | incident.io | Incido |
|---|---|---|
| Price from | $15/mo | €19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · On-Call Scheduling Software | 8.6 (#5) | 8.1 (#11) |
| Spec score · On-Call Management Software | 8.4 (#11) | 8.0 (#16) |
| Integrations | Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. | The integrations page lists Grafana alerts, Pingdom checks, inbound and outbound webhooks, and REST API; Slack notifications are marked beta. |
| On-call | Its on-call product routes alerts to responders and supports schedules, escalation, and alert insights. | On-call includes schedules, rotation layers, overrides, escalation policies, and shift verification starting with Starter. |
| Status pages | Status Pages can update customers as an incident progresses. | Status pages support branding, real-time updates, subscriber email notifications, component health, and scheduled maintenance. |
Plans
incident.io
- BasicFree
- Team$15 a month
- On-call$20 a month
- Pro$25 a month
- EnterprisePriced on request
Incido
- Starter€19 a month
- Pro€89 a month
- Business€249 a month
- EnterprisePriced on request
In their own words
incident.io
incident.io is a software reliability platform for investigating, responding to, and preventing incidents. Its on-call tools route alerts and support schedules, escalation, and alert insights. Teams can coordinate response from Slack or Microsoft Teams, assign roles, and automate workflows; after an incident is declared, an investigations agent analyzes signals and produces a structured root-cause hypothesis. The pricing comparison says Investigations requires Response. Status Pages can update customers as incidents progress. Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. The company states that it is SOC 2 Type I and II and GDPR compliant, and that customer data is encrypted using AES-256. It also says it conducts annual third-party penetration tests and weekly vulnerability scans. Basic is free; Team is $15 per user per month with annual billing. Standalone On-call is $20 per user per month, and Pro is $25 per user per month. Enterprise pricing is by custom proposal and includes a listed 99.99% uptime SLA. Interfaces include web, Slack, Teams, mobile, and desktop.