incident.io vs Rootly
incident.io
incident.io
Rootly
rootly.comSide by side
| Figure | incident.io | Rootly |
|---|---|---|
| Price from | $15/mo | $20/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 5 |
| Spec score · AI DevOps Assistants | 8.3 (#5) | 7.8 (#13) |
| Spec score · On-Call Management Software | 8.4 (#11) | 7.9 (#19) |
| Spec score · IT Alerting Software | 8.3 (#9) | 7.8 (#13) |
| Spec score · Incident Management Software | 8.2 (#12) | 7.8 (#16) |
| Spec score · IT Incident Management Software | 8.4 (#18) | 7.9 (#23) |
| Integrations | Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. | The integration directory features Anthropic, AWS CloudWatch, Datadog, GitHub, Linear, Notion, Sentry, Slack, Terraform, and Zoom. |
| On-call | Its on-call product routes alerts to responders and supports schedules, escalation, and alert insights. | On-Call includes alert grouping and routing, live call routing, schedules, escalation policies, PTO calendars, overrides, and coverage requests. |
Plans
incident.io
- BasicFree
- Team$15 a month
- On-call$20 a month
- Pro$25 a month
- EnterprisePriced on request
Rootly
- Incident Response Essentials$20 a month
- On-Call Essentials$20 a month
- AI SREPriced on request
- Incident Response EnterprisePriced on request
- On-Call EnterprisePriced on request
In their own words
incident.io
incident.io is a software reliability platform for investigating, responding to, and preventing incidents. Its on-call tools route alerts and support schedules, escalation, and alert insights. Teams can coordinate response from Slack or Microsoft Teams, assign roles, and automate workflows; after an incident is declared, an investigations agent analyzes signals and produces a structured root-cause hypothesis. The pricing comparison says Investigations requires Response. Status Pages can update customers as incidents progress. Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. The company states that it is SOC 2 Type I and II and GDPR compliant, and that customer data is encrypted using AES-256. It also says it conducts annual third-party penetration tests and weekly vulnerability scans. Basic is free; Team is $15 per user per month with annual billing. Standalone On-call is $20 per user per month, and Pro is $25 per user per month. Enterprise pricing is by custom proposal and includes a listed 99.99% uptime SLA. Interfaces include web, Slack, Teams, mobile, and desktop.
Rootly
Rootly is an AI-native incident management platform for engineering teams, combining incident response, on-call scheduling, and AI SRE functions. AI SRE examines alerts and changes to identify probable root causes with evidence, prepare impact analysis, and draft remediation steps and pull requests. Incident Response supports Slack and Microsoft Teams, AI chat, similar-incident suggestions, meeting transcription, playbooks, roles, action items, and reminders. On-Call provides alert grouping and routing, live call routing, schedules, escalation policies, PTO calendars, overrides, and coverage requests. Rootly also offers AI retrospectives, with Smart Default in Essentials and custom processes in Enterprise. Integrations include Anthropic, AWS CloudWatch, Datadog, GitHub, Linear, Notion, Sentry, Slack, Terraform, and Zoom. Security information lists CCPA, GDPR, SOC 2, role-based access controls, private incidents, and real-time audit logging. Plans start at $20/user/mo, with a 14-day trial. It runs on Android, iOS, web, and API.