incident.io vs Runframe

incident.io is a software reliability platform for investigating, responding to, and preventing incidents. Its on-call tools route alerts and support schedules, escalation, and alert insights. Teams can coordinate response from Slack or Microsoft Teams, assign roles, and automate workflows; after an incident is declared, an investigations agent analyzes signals and produces a structured root-cause hypothesis. The pricing comparison says Investigations requires Response. Status Pages can update customers as incidents progress. Listed integrations include Jira, Linear, GitHub, GitLab, PagerDuty, Datadog, Grafana, Zoom, Google Meet, and Slack. The company states that it is SOC 2 Type I and II and GDPR compliant, and that customer data is encrypted using AES-256. It also says it conducts annual third-party penetration tests and weekly vulnerability scans. Basic is free; Team is $15 per user per month with annual billing. Standalone On-call is $20 per user per month, and Pro is $25 per user per month. Enterprise pricing is by custom proposal and includes a listed 99.99% uptime SLA. Interfaces include web, Slack, Teams, mobile, and desktop.

Runframe is incident management software for engineering teams, covering on-call schedules, escalations, incident response, postmortems, and status pages. Rotations can run daily, weekly, biweekly, or monthly, with engineer-managed swaps and overrides. The service tracks cumulative on-call hours and reports load imbalances. Users can page a rotation member or search for a teammate, notifying them through Slack, email, or phone. Incoming alerts from listed sources can create incidents, set severity, page the on-call engineer, and start a timeline automatically. Teams coordinate response in Slack or the web dashboard and track postmortem action items. Integrations include Slack, Datadog, Sentry, Prometheus, CloudWatch, Google Meet, Zoom, Jira, Linear, email intake, and generic webhooks. Security controls include SAML SSO, SCIM, MFA enforcement, role-based access, audit logs, API keys, and service accounts. Runframe offers a Free plan at free, Growth at $12 per user per month billed annually, and Scale at $25 per user per month billed annually.