IncidentRelay vs Incido
IncidentRelay
incidentrelay.ioIncido
incido.appSide by side
| Figure | IncidentRelay | Incido |
|---|---|---|
| Price from | Free | €19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 4 |
| Spec score · On-Call Scheduling Software | 8.4 (#8) | 8.1 (#11) |
| Spec score · On-Call Management Software | 8.2 (#12) | 8.0 (#16) |
| Integrations | Documented alert sources include Alertmanager, AWS SNS and CloudWatch, Grafana, Azure Monitor, Zabbix, Sentry, LibreNMS and generic webhooks. | The integrations page lists Grafana alerts, Pingdom checks, inbound and outbound webhooks, and REST API; Slack notifications are marked beta. |
| Security | Its webhook delivery guidance says HTTPS is required by default, private and special network addresses are denied unless allowlisted, and secret headers are encrypted and not returned by APIs. | The privacy policy says Incido uses TLS encryption, encryption at rest, role-based access control, and regular security monitoring. |
Plans
Incido
- Starter€19 a month
- Pro€89 a month
- Business€249 a month
- EnterprisePriced on request
In their own words
IncidentRelay
IncidentRelay is open-source software for self-hosted on-call management and incident response. It routes incoming alerts by source, labels, severity, and team ownership, then applies team rules and escalation policies. Teams can manage schedules, shifts, rotations, overrides, and escalation chains; responders can acknowledge, resolve, silence, or escalate alerts and temporarily shelve alert groups. Versioned event rules can enrich, group, route, suppress, and automate events, with execution history showing matches and results. Documented inputs include Alertmanager, AWS SNS and CloudWatch, Grafana, Datadog, Azure Monitor, Zabbix, Sentry, LibreNMS, PagerDuty Events API v2, RMON, heartbeats, and webhooks. Notifications include chat services, email, voice calls, outbound webhooks, and browser/PWA push. The automation interface provides Swagger UI, OpenAPI JSON, route-intake tokens, and personal API tokens. On-call calendars can be exported through CalDAV and ICS. Deployment options include Docker Compose, Kubernetes with Helm, RPM packages, and manual systemd installation. The IncidentRelay plan costs nothing; it is open-source and self-hosted.