Incido vs OpsKnight
Incido
incido.app
OpsKnight
opsknight.comSide by side
| Figure | Incido | OpsKnight |
|---|---|---|
| Price from | €19/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 1 |
| Spec score · On-Call Scheduling Software | 8.1 (#11) | 8.5 (#6) |
| Spec score · On-Call Management Software | 8.0 (#16) | 8.5 (#8) |
| Incident workflow | Incidents move through assessment, active response, follow-up, and closure, with severity levels and a timeline. | It groups related alerts into incidents that responders can acknowledge, assign, resolve, and document from a timeline. |
| Integrations | The integrations page lists Grafana alerts, Pingdom checks, inbound and outbound webhooks, and REST API; Slack notifications are marked beta. | The integrations page lists 27 integrations, including Datadog, New Relic, Prometheus Alertmanager, Grafana, AWS CloudWatch, Slack, and Jira Cloud. |
| Security | The privacy policy says Incido uses TLS encryption, encryption at rest, role-based access control, and regular security monitoring. | The security page says stored credentials use AES-256-CBC envelope encryption and inbound webhook signatures are checked with constant-time verification. |
Plans
Incido
- Starter€19 a month
- Pro€89 a month
- Business€249 a month
- EnterprisePriced on request
In their own words
OpsKnight
OpsKnight is a self-hosted incident command and on-call platform for alerting, paging, escalations, war rooms, status pages, and incident timelines. Monitoring webhooks can create incidents for responders to acknowledge, assign, resolve, or group by fingerprint to reduce duplicate paging. On-call schedules support rotations, time zones, and swaps. Pages can be sent through SMS, push, Slack, Microsoft Teams, WhatsApp, or automated voice calls; pressing 1 acknowledges a voice page, and unanswered calls move to the next escalation tier. Community includes one status page per install, plus SLA policies, support-hours rules, and MTTA/MTTR analytics. The integrations page lists 27 native integrations, including Datadog, Sentry, Prometheus Alertmanager, Grafana Alerting, AWS CloudWatch, GitHub Actions, Slack, and Jira Cloud. Community is self-hosted, licensed under AGPL-3.0-only, and priced at free. It requires PostgreSQL 14+ and configured secrets; listed deployment options include Docker Compose, Docker Swarm, Helm, and Kustomize. The maker says it has no hosted cloud, external telemetry, or vendor phone-home.