Incido vs TaskCall
Incido
incido.app
TaskCall
taskcallapp.comSide by side
| Figure | Incido | TaskCall |
|---|---|---|
| Price from | €19/mo | $9/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · On-Call Scheduling Software | 8.1 (#11) | 7.7 (#15) |
| Spec score · On-Call Management Software | 8.0 (#16) | 7.8 (#20) |
| Integrations | The integrations page lists Grafana alerts, Pingdom checks, inbound and outbound webhooks, and REST API; Slack notifications are marked beta. | TaskCall offers email and API integrations, plus external integrations across monitoring, chat-ops, ITSM, ticketing and other categories. |
| On-call | On-call includes schedules, rotation layers, overrides, escalation policies, and shift verification starting with Starter. | The platform provides dynamic rotational on-call schedules with multiple support levels and automatic escalation. |
| Security | The privacy policy says Incido uses TLS encryption, encryption at rest, role-based access control, and regular security monitoring. | TaskCall states that its security program includes encryption in transit and at rest, role-based access controls, continuous monitoring, vulnerability management and annual third-party audits. |
Plans
Incido
- Starter€19 a month
- Pro€89 a month
- Business€249 a month
- EnterprisePriced on request
TaskCall
- Starter$9 a month
- Business$19 a month
- Digital Operations$29 a month
- FreePrice not published
In their own words
TaskCall
TaskCall is automated incident management software for IT and DevOps. It supports dynamic rotational on-call schedules with multiple support levels and automatic escalation, alongside custom incident rules, diagnostics, health checks, content-based alert suppression, and AI-enabled alert grouping. Teams can coordinate through Microsoft Teams, Slack, and Google Chat. Connections to ITSM tools such as Jira and Monday and ticketing tools such as Zendesk and Freshdesk provide incident context. Email and API integrations are also available, as are mobile apps for iOS and Android. TaskCall says its security program includes encryption in transit and at rest, role-based access controls, continuous monitoring, vulnerability management, and annual third-party audits. The company states that it has SOC 2 Type II certification and operates in compliance with HIPAA. The free plan lists up to five users, while paid plans are listed at $9 a month, $19 a month, and $29 a month. A 14-day trial promotes an account to Business before reverting to the initially chosen plan; paid billing begins after the trial. Live Call Routing has separate per-number and per-minute fees.