InfiQ vs Respond.io
InfiQ
infiq.in
Respond.io
respond.ioSide by side
| Figure | InfiQ | Respond.io |
|---|---|---|
| Price from | ₹832.50/mo | $79/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 4 |
| Spec score · WhatsApp Business API Providers | 8.1 (#11) | 8.1 (#13) |
| Spec score · Chatbot Builders | 7.5 (#209) | 8.5 (#57) |
| Founded | 2025 | 2017 |
| Free plan | No | No |
| Headquarters | Bhopal, Madhya Pradesh, India | Kuala Lumpur, Malaysia |
| Integrations | The site says Shopify, WooCommerce, Razorpay, CRM and other native one-click connectors are coming soon; tools can currently connect through the REST API and webhooks. | Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. |
| Product | InfiQ provides WhatsApp Business API messaging infrastructure with campaigns, chatbots, a shared inbox and developer APIs. | Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. |
| Support | Lite includes chat and WhatsApp support with a 36–48 hour response SLA; Growth includes call, chat and WhatsApp support with a response SLA within 24 hours. | The site advertises 24/7 human and AI support and lists scheduled success calls and an onboarding program among plan features. |
Plans
InfiQ
- Lite₹999 a month
- Growth₹2,999 a month
- Lite₹9,990 a year
- Growth₹29,990 a year
- EnterprisePriced on request
Respond.io
- Starter$79 a month
- Growth$159 a month
- Advanced$279 a month
- EnterprisePriced on request
In their own words
Respond.io
Respond.io is a customer conversation platform for managing chats, calls, and campaigns across channels, with human teams and AI Agents working together. It is aimed at mid-market B2C businesses handling high volumes of customer conversations. AI Agents can answer enquiries, qualify leads, update CRMs, recommend products, book appointments, and route conversations. The unified inbox can bring WhatsApp Business Calls, Messenger Calls, VoIP, messages, and emails into a single customer thread. Listed integrations include WhatsApp Business Platform, TikTok, Facebook Messenger, HubSpot, Salesforce, Google Calendar, Calendly, Zapier, and Google Sheets. Respond.io states that it is GDPR compliant and ISO 27001 certified, with data encrypted in transit and at rest and databases backed up daily. Plans start with Starter at $79/month for five users; Growth and Advanced list ten users, while Enterprise allows unlimited users. A free seven-day trial does not require a credit card, but there is no free plan. WhatsApp fees are separate from the subscription and charged by Meta based on usage.