Infreemation Complaints vs IQVIA SmartSolve Complaint Management
Infreemation Complaints
digital-interactive.comIQVIA SmartSolve Complaint Management
iqvia.comSide by side
| Figure | Infreemation Complaints | IQVIA SmartSolve Complaint Management |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 7 | 2 |
| Spec score · Complaint Management Software | 7.6 (#11) | 8.0 (#7) |
| Founded | 2004 | 2016 |
| Headquarters | London, England, UK | Durham, North Carolina, USA |
| Intended users | The maker describes increasing complaint volumes as placing strain on government departments, fire departments, hospitals and local authorities. | The Quality intake portal is intended for field personnel and extended demand chain partners including healthcare professionals, clinical investigators, and customers. |
| Purpose | Infreemation Complaints is case management software built to manage an organisation’s complaints. | The AI-powered solution is for life sciences organizations managing global complaints, regulatory reporting, and post-market surveillance. |
| Security certification | The maker states that it has Cyber Essentials and Cyber Essentials Plus certification. | IQVIA states that SmartSolve is ISO 27001 certified and that its quality platform also holds ISO 9001 certification. |
Plans
Infreemation Complaints
- 1 Year site licensePrice not published
- 1 Year site licensePriced on request
- 2 Year site licensePrice not published
- 2 Year site licensePriced on request
- 3 Year site licensePriced on request
- 3 Year site licensePrice not published
- Infreemation ComplaintsPriced on request
IQVIA SmartSolve Complaint Management
- Custom quotePriced on request
- SmartSolve Complaint ManagementPriced on request
In their own words
Infreemation Complaints
Infreemation Complaints is web-based case management software for handling an organisation’s complaints. It brings reports from email, websites, social media, postal mail, telephone and fax into a central database. A calendar records receipt and due dates; each case can include a snapshot, timeline, earlier requests and audit trail. Complaints are added automatically, with configurable initial responses and alerts for approaching deadlines. Rules can match similar requests, and organisations can optionally make a searchable public archive. Staff can assign cases to employees, use investigation and approval workflows, track SLAs, and view KPI reports on an online dashboard; reporting depth is basic. The cloud service runs in a browser without installation. The maker says sensitive data is encrypted, the service is GDPR compliant, and its dedicated servers and data are in the United Kingdom. It also states that it holds Cyber Essentials and Cyber Essentials Plus certification. Pricing is on request, with no set-up costs; a free trial is available for 30 days. Site licensing provides unrestricted user access.
IQVIA SmartSolve Complaint Management
IQVIA SmartSolve Complaint Management is an AI-powered platform for life sciences organizations managing complaints, regulatory reporting, and post-market surveillance. Complaint data can arrive through web forms, a secure Quality intake portal, ERP or CRM integrations, web portals, and IQVIA Vigilance Detect. Configurable decision trees help distinguish complaints and adverse events from other inquiries and guide investigation and reporting. Preconfigured workflows support reportability for the FDA, EU, Health Canada, Japan, Australia, the UK, and Switzerland; the system also supports electronic reporting requirements and integration to CDRH, MedDRA, and IMDRF codes. Its AI features include language-processing extraction, generative AI assistance, automated triage, decision support, translation, and predictive analytics. Built-in reporting and trends cover recurring complaints, resolution times, and historical data, while Quality Intelligence uses Microsoft Power BI. SmartSolve connects with nonconformance, CAPA, change management, and document management modules. The fact sheet lists role-based security, password authentication, audit trails, ISO 27001 and ISO 9001 certification, and an Azure-based platform. Pricing is not published; IQVIA invites prospective customers to contact sales.