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Infreemation Complaints

digital-interactive.com

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Spec score 7.6 #11 of 26 in Complaint Management Software

What it is

Infreemation Complaints is web-based case management software for handling an organisation’s complaints. It brings reports from email, websites, social media, postal mail, telephone and fax into a central database. A calendar records receipt and due dates; each case can include a snapshot, timeline, earlier requests and audit trail. Complaints are added automatically, with configurable initial responses and alerts for approaching deadlines. Rules can match similar requests, and organisations can optionally make a searchable public archive. Staff can assign cases to employees, use investigation and approval workflows, track SLAs, and view KPI reports on an online dashboard; reporting depth is basic. The cloud service runs in a browser without installation. The maker says sensitive data is encrypted, the service is GDPR compliant, and its dedicated servers and data are in the United Kingdom. It also states that it holds Cyber Essentials and Cyber Essentials Plus certification. Pricing is on request, with no set-up costs; a free trial is available for 30 days. Site licensing provides unrestricted user access.

Spec sheet

Purpose
Infreemation Complaints is case management software built to manage an organisation’s complaints.Read 7 Oct 2026 · digital-interactive.com
Intended users
The maker describes increasing complaint volumes as placing strain on government departments, fire departments, hospitals and local authorities.Read 7 Oct 2026 · digital-interactive.com
Free plan
NoRead 20 Sep 2026 · digital-interactive.com
Support
The maker lists support by email at [email protected].Read 7 Oct 2026 · digital-interactive.com
Headquarters
London, England, UKRead 28 Sep 2026 · digital-interactive.com
Founded
2004Read 28 Sep 2026 · digital-interactive.com
Access
It is a web application accessed through an internet browser, with no hardware or software to install.Read 7 Oct 2026 · digital-interactive.com
Automated responses
Complaints are automatically added to the database, and the system supports a customisable automated initial response.Read 7 Oct 2026 · digital-interactive.com
Case history
Complaint details include an overall snapshot and a full timeline, with historic requests and audit trails held in a central database.Read 7 Oct 2026 · digital-interactive.com
Complaint tracking
Its calendar shows when complaints were received and their due dates.Read 7 Oct 2026 · digital-interactive.com
Deadline alerts
The system alerts users to complaints nearing their deadlines.Read 7 Oct 2026 · digital-interactive.com
Matching and archive
Intelligent rules match similar requests, and users can optionally build a public archive of previous complaints for searching.Read 7 Oct 2026 · digital-interactive.com
Pricing and licence
There are no set-up costs; pricing depends on requirements and is available on request, and the FAQ says the software is licensed by site with unrestricted user access.Read 7 Oct 2026 · digital-interactive.com
Reporting and assignment
The product provides KPI reporting through an online dashboard and allows complaints to be assigned to employees.Read 7 Oct 2026 · digital-interactive.com
Security and hosting
The maker says sensitive data is encrypted, the service is GDPR compliant, and its dedicated servers and data are in the United Kingdom.Read 7 Oct 2026 · digital-interactive.com
Security certification
The maker states that it has Cyber Essentials and Cyber Essentials Plus certification.Read 7 Oct 2026 · digital-interactive.com
Trial and training
A free trial can be requested, and the maker says limited training is required.Read 7 Oct 2026 · digital-interactive.com
Workflow automation
YesRead 20 Sep 2026 · digital-interactive.com

Plans and prices

1 Year site license Price not published Unlimited users · Unlimited complaints · Unlimited departments Read 20 Sep 2026 · digital-interactive.com
1 Year site license Priced on request Unlimited users · Unlimited complaints · Unlimited departments Read 20 Sep 2026 · digital-interactive.com
2 Year site license Price not published Unlimited users · Unlimited complaints · Unlimited departments Read 20 Sep 2026 · digital-interactive.com
2 Year site license Priced on request Unlimited users · Unlimited complaints · Unlimited departments Read 20 Sep 2026 · digital-interactive.com
3 Year site license Priced on request Unlimited users · Unlimited complaints · Unlimited departments Read 20 Sep 2026 · digital-interactive.com
3 Year site license Price not published Unlimited users · Unlimited complaints · Unlimited departments Read 20 Sep 2026 · digital-interactive.com
Infreemation Complaints Priced on request No set-up costs · price based on requirements · site licence with unrestricted access Read 7 Oct 2026 · digital-interactive.com

Every Infreemation Complaints plan and price →

Strong points and limits

Strong points

  • Tracks complaint receipt and due dates in a calendar.
  • Matches similar requests and supports a searchable public archive.
  • Includes investigation tools, approval workflows and SLA tracking.
  • Offers a 30-day trial and unrestricted site-licence access.

Limits

  • No free plan is available.
  • Pricing is on request.
  • Reporting depth is basic.
  • Access is through the web.

Who it suits

It suits organisations managing complaints across multiple channels, including government departments, fire departments, hospitals and local authorities. The site licence allows unrestricted users, complaints and departments.

Verdict

Infreemation Complaints brings complaint intake, case histories, deadlines and assignment into a browser-based service. Buyers should confirm pricing and requirements with the maker; a 30-day trial is available.

Where Specifiction places it

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