Complyr vs Infreemation Complaints
Complyr
complyr.co.ukInfreemation Complaints
digital-interactive.comSide by side
| Figure | Complyr | Infreemation Complaints |
|---|---|---|
| Price from | £49/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Plans published | 5 | 7 |
| Spec score · Complaint Management Software | 8.2 (#2) | 7.6 (#11) |
| Spec score · Case Management Software | 8.0 (#43) | 7.3 (#121) |
| Free plan | No | No |
| Headquarters | London, England, UK | London, England, UK |
| Intended users | Complyr describes its product as built for regulated complaint teams, including teams working with FCA DISP and Consumer Duty requirements. | The maker describes increasing complaint volumes as placing strain on government departments, fire departments, hospitals and local authorities. |
| Purpose | Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. | Infreemation Complaints is case management software built to manage an organisation’s complaints. |
| Support | All plans include online tutorials and training; Professional includes up to three onboarding Zoom calls, and Enterprise includes one-to-one onboarding. | The maker lists support by email at [email protected]. |
| Workflow automation | Yes | Yes |
Plans
Complyr
- Starter£49 a month
- Professional£89 a month
- Starter£588 a year
- Professional£1,068 a year
- EnterprisePriced on request
Infreemation Complaints
- 1 Year site licensePrice not published
- 1 Year site licensePriced on request
- 2 Year site licensePrice not published
- 2 Year site licensePriced on request
- 3 Year site licensePriced on request
- 3 Year site licensePrice not published
- Infreemation ComplaintsPriced on request
In their own words
Complyr
Complyr is a complaint case management system for regulated teams, bringing communications, evidence, workflows, ownership and reporting into structured case records. A case can contain notes, documents, actions and decision rationale. Teams can configure workflows with actions, statuses and flags without technical knowledge or IT support, and a secure portal links handlers, customers and invited third parties to case messages and files. Structured records feed real-time dashboards and complaint reporting, with data export for use in business analytics software. Complyr is aimed at teams working with regulated complaint requirements, including FCA DISP and Consumer Duty. It runs on Android, iOS and the web, and includes workflow automation, escalation rules and SLA tracking. Starter costs £49 a month, billed monthly, for one team and three to five users. Professional costs £89 a month, billed monthly, for three teams and five to 20 users.
Infreemation Complaints
Infreemation Complaints is web-based case management software for handling an organisation’s complaints. It brings reports from email, websites, social media, postal mail, telephone and fax into a central database. A calendar records receipt and due dates; each case can include a snapshot, timeline, earlier requests and audit trail. Complaints are added automatically, with configurable initial responses and alerts for approaching deadlines. Rules can match similar requests, and organisations can optionally make a searchable public archive. Staff can assign cases to employees, use investigation and approval workflows, track SLAs, and view KPI reports on an online dashboard; reporting depth is basic. The cloud service runs in a browser without installation. The maker says sensitive data is encrypted, the service is GDPR compliant, and its dedicated servers and data are in the United Kingdom. It also states that it holds Cyber Essentials and Cyber Essentials Plus certification. Pricing is on request, with no set-up costs; a free trial is available for 30 days. Site licensing provides unrestricted user access.