Infronest Problem Management vs InvGate Service Desk
Infronest Problem Management
infronest.com
InvGate Service Desk
invgate.comSide by side
| Figure | Infronest Problem Management | InvGate Service Desk |
|---|---|---|
| Price from | ₹2,124.92/mo | $41.67/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 3 |
| Spec score · IT Problem Management Software | 8.3 (#15) | 9.1 (#6) |
| Headquarters | The About page lists headquarters in Gurugram, Haryana, India. | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain |
| Support | Starter includes email support with a standard 24-hour response SLA; Professional includes priority support with a four-hour response. | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. |
| Trial | Starter and Professional have a 14-day free trial, and the pricing page says no credit card is required. | InvGate offers a 30-day free trial without requiring a credit card. |
Plans
Infronest Problem Management
- Starter₹25,499 a year
- Professional₹42,499 a year
- Enterprise₹79,999 a year
- Starter₹29,999 a month
- Professional₹49,999 a month
- Enterprise₹94,999 a month
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
In their own words
Infronest Problem Management
Infronest Problem Management helps organizations investigate recurring incidents by recording root-cause analysis, workarounds, permanent resolutions and known errors. Problems move through six stages, from New and Investigating to Resolved and Closed. Each problem can link to multiple related incidents and an affected asset, and a change record can connect the analysis to approval, implementation and rollback plans. Teams can track priority and impact across four levels each; known-error workarounds can be exposed through a dedicated database endpoint. Internal comments keep investigation notes with the team. The product is listed for Android, iOS, Linux, macOS, web and Windows, with API and self-hosted options. Starter and Professional include a 14-day trial without a credit card. Starter is billed at ₹29,999/mo, Professional at ₹49,999/mo, and Enterprise starts at ₹94,999/mo with final pricing scoped to requirements. Listed security measures include encryption in transit and at rest, tenant isolation and server-enforced TOTP two-factor authentication for privileged roles. The company says its controls are internally verified and ISO 27001 aligned, but it has no external compliance certification yet.
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.