Infronest Problem Management vs iTop
Infronest Problem Management
infronest.com
iTop
itophub.ioSide by side
| Figure | Infronest Problem Management | iTop |
|---|---|---|
| Price from | ₹2,124.92/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · IT Problem Management Software | 8.3 (#15) | 8.8 (#9) |
| Purpose | Problem Management finds root causes behind recurring incidents and records the RCA, workaround, permanent resolution, and known errors. | iTop is an open-source ITSM and CMDB solution for managing configuration items and their relationships, requests, incidents, problems, changes, and service catalogs. |
| Support | Starter includes email support with a standard 24-hour response SLA; Professional includes priority support with a four-hour response. | Combodo says expert support is included in paid subscriptions, and its support team consists of Combodo engineers based in France. |
Plans
Infronest Problem Management
- Starter₹25,499 a year
- Professional₹42,499 a year
- Enterprise₹79,999 a year
- Starter₹29,999 a month
- Professional₹49,999 a month
- Enterprise₹94,999 a month
In their own words
Infronest Problem Management
Infronest Problem Management helps organizations investigate recurring incidents by recording root-cause analysis, workarounds, permanent resolutions and known errors. Problems move through six stages, from New and Investigating to Resolved and Closed. Each problem can link to multiple related incidents and an affected asset, and a change record can connect the analysis to approval, implementation and rollback plans. Teams can track priority and impact across four levels each; known-error workarounds can be exposed through a dedicated database endpoint. Internal comments keep investigation notes with the team. The product is listed for Android, iOS, Linux, macOS, web and Windows, with API and self-hosted options. Starter and Professional include a 14-day trial without a credit card. Starter is billed at ₹29,999/mo, Professional at ₹49,999/mo, and Enterprise starts at ₹94,999/mo with final pricing scoped to requirements. Listed security measures include encryption in transit and at rest, tenant isolation and server-enforced TOTP two-factor authentication for privileged roles. The company says its controls are internally verified and ISO 27001 aligned, but it has no external compliance certification yet.