Infronest Problem Management vs SysAid
Infronest Problem Management
infronest.com
SysAid
sysaid.comSide by side
| Figure | Infronest Problem Management | SysAid |
|---|---|---|
| Price from | ₹2,124.92/mo | $89/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 2 |
| Spec score · IT Problem Management Software | 8.3 (#15) | 8.7 (#10) |
| Headquarters | The About page lists headquarters in Gurugram, Haryana, India. | Airport City, Israel |
| Security | The Trust Center says data is encrypted in transit and at rest, uses tenant isolation, and has server-enforced TOTP two-factor authentication for privileged roles. | The pricing page lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. |
| Support | Starter includes email support with a standard 24-hour response SLA; Professional includes priority support with a four-hour response. | Both plans list 24/6 support; the page gives Professional and Enterprise P1 response times of 3 hours and 1 hour, respectively. |
Plans
Infronest Problem Management
- Starter₹25,499 a year
- Professional₹42,499 a year
- Enterprise₹79,999 a year
- Starter₹29,999 a month
- Professional₹49,999 a month
- Enterprise₹94,999 a month
In their own words
Infronest Problem Management
Infronest Problem Management helps organizations investigate recurring incidents by recording root-cause analysis, workarounds, permanent resolutions and known errors. Problems move through six stages, from New and Investigating to Resolved and Closed. Each problem can link to multiple related incidents and an affected asset, and a change record can connect the analysis to approval, implementation and rollback plans. Teams can track priority and impact across four levels each; known-error workarounds can be exposed through a dedicated database endpoint. Internal comments keep investigation notes with the team. The product is listed for Android, iOS, Linux, macOS, web and Windows, with API and self-hosted options. Starter and Professional include a 14-day trial without a credit card. Starter is billed at ₹29,999/mo, Professional at ₹49,999/mo, and Enterprise starts at ₹94,999/mo with final pricing scoped to requirements. Listed security measures include encryption in transit and at rest, tenant isolation and server-enforced TOTP two-factor authentication for privileged roles. The company says its controls are internally verified and ISO 27001 aligned, but it has no external compliance certification yet.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.