Infronest Problem Management vs TOPdesk
Infronest Problem Management
infronest.com
TOPdesk
topdesk.comSide by side
| Figure | Infronest Problem Management | TOPdesk |
|---|---|---|
| Price from | ₹2,124.92/mo | £51/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 3 |
| Spec score · IT Problem Management Software | 8.3 (#15) | 8.6 (#11) |
| Headquarters | The About page lists headquarters in Gurugram, Haryana, India. | Delft, Netherlands |
| Purpose | Problem Management finds root causes behind recurring incidents and records the RCA, workaround, permanent resolution, and known errors. | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. |
| Security | The Trust Center says data is encrypted in transit and at rest, uses tenant isolation, and has server-enforced TOTP two-factor authentication for privileged roles. | The platform page states that TOPdesk is SOC 2 certified and reports 99.9% average uptime. |
| Support | Starter includes email support with a standard 24-hour response SLA; Professional includes priority support with a four-hour response. | All plans include local product support; the pricing page lists 8/5 support for Essential and Engaged and 24/5 for Excellent. |
Plans
Infronest Problem Management
- Starter₹25,499 a year
- Professional₹42,499 a year
- Enterprise₹79,999 a year
- Starter₹29,999 a month
- Professional₹49,999 a month
- Enterprise₹94,999 a month
In their own words
Infronest Problem Management
Infronest Problem Management helps organizations investigate recurring incidents by recording root-cause analysis, workarounds, permanent resolutions and known errors. Problems move through six stages, from New and Investigating to Resolved and Closed. Each problem can link to multiple related incidents and an affected asset, and a change record can connect the analysis to approval, implementation and rollback plans. Teams can track priority and impact across four levels each; known-error workarounds can be exposed through a dedicated database endpoint. Internal comments keep investigation notes with the team. The product is listed for Android, iOS, Linux, macOS, web and Windows, with API and self-hosted options. Starter and Professional include a 14-day trial without a credit card. Starter is billed at ₹29,999/mo, Professional at ₹49,999/mo, and Enterprise starts at ₹94,999/mo with final pricing scoped to requirements. Listed security measures include encryption in transit and at rest, tenant isolation and server-enforced TOTP two-factor authentication for privileged roles. The company says its controls are internally verified and ISO 27001 aligned, but it has no external compliance certification yet.
TOPdesk
TOPdesk is service management software for teams handling tickets, knowledge, assets, and service requests across IT, Facility Management, and HR. Incident Management lets teams register and process requests and complaints, then assign tickets to agents. End users can submit and follow tickets through the Self-Service Portal and look for answers to common questions. Asset Management gives teams a graphical overview of company assets, such as access passes and company cars. All three listed plans include unlimited assets, tickets, and end users, 100GB of storage, and a 2GB file upload limit. Essential costs £51 a month per agent. Engaged costs £72 a month per agent and adds change, contract and SLA, operations, and problem management. Excellent costs £101 a month per agent and adds project management and a webshop. TOPdesk runs in the cloud for most customers and also supports on-premises setups. It offers 100+ integrations and an Open API, including Microsoft Teams, Slack, Salesforce, and Power BI.