InnoCentive vs UseResponse

Innocentive connects organizations with registered Solvers who submit proposed solutions to innovation challenges. Solvers can take part in Prize Challenges, Scouting Challenges, or talent opportunities such as Expert and WIN Scout roles; subject matter experts pay no charge to join or respond. The Innocentive Marketplace brings together innovation data, third-party sources, start-ups and experts, while conversational AI Jen can identify technologies from one industry that may fit problems in another. Marketplace opportunities are aimed at enterprise technology scouting, accelerator and incubator cohorts, corporate venturing, supply chains and academic research partnerships. Places are limited by technology segment and country, and a company must request a place for its technology to be assessed. The free Innocentive Crowd is open to companies and individuals and gives access to live enterprise and charity Challenges. Marketplace is listed at $150 a year, billed annually, for one of five companies per country in each mapped segment, with a verified company capability and annual curation and administration. Challenge agreements set participation terms and any intellectual property transfer. Innocentive is headquartered in London, United Kingdom.

UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.