innoCentrum Enterprise vs UseResponse
innoCentrum Enterprise
tema.innocentrum.comUseResponse
useresponse.comSide by side
| Figure | innoCentrum Enterprise | UseResponse |
|---|---|---|
| Price from | $1.25/mo | $49/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 2 |
| Spec score · Idea Management Software | 8.3 (#9) | 8.3 (#10) |
| API | The product page advertises an API for connecting customer systems. | UseResponse offers a RESTful API for custom integrations and app development. |
| Company | inno Centrum Sistematik İnovasyon Yönetimi Ltd. is based at Bilkent Cyberpark in Ankara and says it was founded in 2012. | The site identifies 3CG ONSITE LLC and gives its address as 16192 Coastal Highway, Lewes, DE, USA 19958. |
| Deployment | Customers can use Amazon-hosted SaaS or install the system on their own servers. | UseResponse offers cloud and self-hosted/on-premise deployment, and the on-premise package is installed on the customer’s server. |
| Headquarters | The company lists its address in Çankaya, Ankara, Türkiye. | 16192 Coastal Highway, Lewes, DE 19958, USA |
| Integrations | Listed enterprise connections include LDAP, Active Directory, ERP and SAP. | Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. |
| Security | The maker says traffic is encrypted over SSL/TLS, access is role-based, and the product passed HAVELSAN cyber security tests. | The company says it uses encryption protocols, access controls, and regular security audits, and cites GDPR and CCPA compliance. |
| Support | Support is offered through in-product help, email and weekday telephone service. | The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance. |
Plans
innoCentrum Enterprise
- Professional$1.25 a month
- Professional$1.25 a month
- Essential$1.99 a month
- Essential$1.99 a month
- EnterprisePriced on request
UseResponse
- Enterprise Cloud Support Suite$49 a month
- On Premise Support Solution$120 a month
In their own words
innoCentrum Enterprise
innoCentrum Enterprise has no write-up on Specifiction yet; its figures are above.
UseResponse
UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.