innosabi Idea vs UseResponse
innosabi Idea
innosabi.comUseResponse
useresponse.comSide by side
| Figure | innosabi Idea | UseResponse |
|---|---|---|
| Price from | Free | $49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 2 |
| Spec score · Idea Management Software | 8.6 (#4) | 8.3 (#10) |
| Security | The company says its platforms are hosted exclusively in ISO 27001 certified data centers. | The company says it uses encryption protocols, access controls, and regular security audits, and cites GDPR and CCPA compliance. |
| Support | The company says it is committed to customer support and service for every client. | The support center offers documentation and a knowledge base, and says users can submit a ticket for assistance. |
Plans
UseResponse
- Enterprise Cloud Support Suite$49 a month
- On Premise Support Solution$120 a month
In their own words
innosabi Idea
innosabi Idea has no write-up on Specifiction yet; its figures are above.
UseResponse
UseResponse brings customer feedback, help desk, knowledge base, and live chat into one customer service suite. Its support covers more than 10 channels, including email, social media, live chat, community forums, and messengers. The help desk includes a shared inbox, queues, canned responses, macros, ticket automation, a help center, and a Kanban view. Feedback boards can be public or private, allow anonymous ideas and votes, and use custom workflows and voting limits. Listed integrations include Jira, Confluence, Slack, Salesforce, HubSpot, Zapier, Azure DevOps, Zoho CRM, Google Play Store, and Apple App Store. Live chat can connect with messaging services including WhatsApp, Telegram, Facebook Messenger, and Instagram. A RESTful API supports custom integrations and app development. Deployment options are cloud or self-hosted/on-premise, with the latter installed on the customer’s server. The Enterprise Cloud Support Suite costs $49 a month, billed per agent per month. The On Premise Support Solution costs $120 a month, billed per agent per month and paid annually, with a five-agent minimum. A 14-day trial is available; no free plan is listed.