InspectWrk (formerly Inspectly360) vs PRISM Mystery Shopping Platform

InspectWrk, formerly Inspectly360, is inspection software for field and facility teams that replaces paper checklists and spreadsheets with mobile inspections, AI-verified photos, and reports. Its checklist builder supports configurable response types, conditional logic, reference images, and automatic scoring. On-device Edge AI compares execution photos with reference standards, assigns compliance ratings, and identifies defects, hazards, and deviations. Submitting an inspection can generate branded PDF, Excel, or CSV reports. Failed items can create assigned corrective actions with deadlines, escalation, completion-photo verification, and an audit trail. Native Android and iOS apps support photo markup, digital signatures, barcode and QR scanning, voice-to-text notes, GPS-stamped records, and offline use. Checklist data and history are stored locally and sync when connectivity returns. Integrations include a REST API, webhooks, connectors, SSO, Zapier, and Microsoft Power Automate. A 14-day trial is listed; Premium costs $29 a month per active seat, billed monthly, excluding applicable taxes. Annual pricing is also listed as starting at $24/user/mo.

PRISM Mystery Shopping Platform supports internal and vendor-run programs for measuring brand and customer experience. It handles on-site inspections, crowdsourced microshops, web-based shops, recorded telephone shops, covert video shops, and audio shops. Evaluators can submit shop data through the integrated iSecretShop mobile app or by computer. The maker says its network includes nearly 1,000,000 registered evaluators and field agents, with more than 150 demographic data points, custom demographic fields, and multi-language and currency support. Forms can use varied question logic, while fraud checks look for suspicious patterns and examine image metadata. The dashboard combines mystery shopping with channels such as internal audits, price audits, surveys, polling, and online reputation management. It offers custom views, comparative filters, benchmarking, hierarchical access controls, and unlimited authorized users without per-user fees. Scheduled reports can be sent by API, FTP, sFTP, or email. A Team Action Module can trigger plans when field defects are found. The platform is available on Android, iOS, web, and API. Pricing is on request.