Intercom vs LiveAgent
Intercom
intercom.com
LiveAgent
liveagent.comSide by side
| Figure | Intercom | LiveAgent |
|---|---|---|
| Price from | $0.99/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 11 | 13 |
| Spec score · Help desk software | 9.0 (#10) | 8.8 (#19) |
| Spec score · Customer Self-Service Software | 8.7 (#7) | 8.4 (#11) |
| Spec score · Social Media Customer Service Software | 8.7 (#10) | 8.5 (#13) |
| Spec score · Customer Service - Midmarket Software | 8.7 (#8) | 8.4 (#11) |
| Spec score · Multilingual Customer Support Software | 8.7 (#6) | 8.4 (#8) |
| Spec score · Customer Support Software | 8.6 (#8) | 8.4 (#13) |
| Spec score · Digital Customer Service Platforms | 8.6 (#8) | 8.4 (#11) |
| Founded | 2011 | 2004 |
| Free plan | No | Yes |
| Free trial | A 14-day trial is available without a credit card and includes all features, Fin, and add-ons. | A 30-day free trial is available without requiring a credit card. |
| Headquarters | San Francisco, California, United States | Bratislava, Slovakia |
| Paid from | 29 | Pricing starts at $15 per agent/month when billed annually. |
Plans
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
LiveAgent
- Small business$15 a month
- Medium business$29 a month
- Large business$49 a month
- Enterprise$69 a month
- Small business annual$15 a month
- Small business monthly$19 a month
- Medium business annual$29 a month
- Medium business monthly$35 a month
- Large business annual$49 a month
- Large business monthly$59 a month
In their own words
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox. Teams can handle email, live chat, phone, social media, WhatsApp, Viber and a knowledge base, alongside ticket automation, SLA management, a help center, customer portal and API access. The platform lists more than 200 integrations. Its AI chatbot provides support in more than 100 languages, and built-in AI can automate up to 75% of conversations. LiveAgent offers a 30-day trial, but the listed information does not state a permanent free plan. Small business costs $15 per agent per month when billed annually, or $19 per agent per month when billed monthly. Medium business costs $29 per agent per month billed annually or 35.00 USD billed monthly. Large business is 49.00 USD annually or 59.00 USD monthly per agent, and Enterprise is 69.00 USD annually or 85.00 USD monthly per agent. Plans can be upgraded, downgraded or canceled at any time, with no contracts or setup fees. LiveAgent was founded in 2004 and is headquartered in Bratislava, Slovakia.