Intercom vs MyLiveChat

Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.

MyLiveChat adds website chat for businesses that want visitors to reach a live agent or a chatbot. It also tracks visitors, and its listed chat channel is the website. The service is available on the web, Windows, macOS, iOS, and Android, and lists 45 integrations. The free plan provides one agent seat and three years of chat history, at free, billed forever, with no credit card required. Starter costs $15 a month and has one agent seat and three years of history. Basic costs $29 a month for two to four seats and five years of history, while Corporate costs $59 a month for five to nine seats and five years. Enterprise costs $99 a month for 10 or more seats and 15 years of chat history. Paid plans are billed monthly and can be canceled at any time. MyLiveChat is the maker, founded in 2003 and headquartered in North York, Ontario, Canada.