Intercom vs Pega Customer Service
| Intercom | Pega Customer Service | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $19/mo | |
| Platforms | Android, iOS, Web | api |
| Free plan | No | |
| Paid from | $29/user/mo | |
| Shared inbox | Yes | |
| SLA management | Yes | |
| Help center | Yes | |
| Deployment channels | Web, iOS, and Android | |
| Visual flow builder | Yes | |
| AI bot generation | Yes | |
| Knowledge-base answers | Yes | |
| Human handoff | Yes | Yes |
| Publishing audience | Customers using a website, app, or product experience | |
| SSO support | Yes | |
| Website chatbot | Yes | |
| Live agent chat | Yes | |
| Visitor tracking | Yes | |
| Chat channels | omnichannel | |
| Included agent seats | 1 agents | |
| Listed integrations | 450 apps | |
| API access | Yes | |
| Supported channels | Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMS | |
| Workflow actions | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes |
Listed together in Best Help Desk SoftwareBest AI Customer Service AgentsBest Customer Self-Service SoftwareBest Customer Service CRM Software