IntouchSurvey vs Refiner
IntouchSurvey
intouchinsight.com
Refiner
refiner.ioSide by side
| Figure | IntouchSurvey | Refiner |
|---|---|---|
| Price from | — | Free |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 1 | 6 |
| Spec score · Net Promoter Score Software | 7.2 (#17) | 7.9 (#11) |
| Founded | 1992 | 2018 |
| Headquarters | Ottawa, Ontario, Canada | Paris, France |
| Integrations | The maker describes two-way integrations, flexible file formats, secure file transfers, and event-based triggers; it also offers out-of-the-box connectors and webhooks for systems that accept them. | Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks. |
| Security | The maker states that the platform supports single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance. | Refiner states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. |
| Support | The maker states that it provides 24/7 monitoring, emergency escalation for system outages except production configuration, an after-hours chatbot, and online support documentation. | Enterprise includes priority technical support and dedicated customer success; the pricing comparison lists documentation and email support for paid plans. |
| Survey types | The feature page lists CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms as use cases. | Refiner supports NPS, CSAT, CES, PMF, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. |
Plans
Refiner
- FreeFree
- EssentialsPrice not published
- GrowthPrice not published
- Free planFree
- Free trialFree
- EnterprisePriced on request
In their own words
IntouchSurvey
IntouchSurvey is a web survey platform for collecting customer feedback across the customer journey and informing business decisions. It is designed for multi-location businesses and enterprises that want centralized customer insights. A drag-and-drop editor and templates support surveys with skip logic, question scoring, and weighting. Distribution channels include SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs. Listed uses include CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms. Dashboards and reports can be customized with location-based reporting, filters, sentiment analysis, and predictive analytics. Rules, triggers, and custom workflows automate actions from survey insights, while Action Campaigns align activities with outcomes. Teams can manage contact lists, response and contact history, and CSV imports. The maker describes two-way integrations, secure file transfers, connectors, and webhooks. Security features include single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance. Pricing and trial terms are not published.
Refiner
Refiner provides surveys for software companies across in-app and mobile experiences, websites, email, and shareable links. Survey types include NPS, CSAT, CES, product-market fit, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. Teams can target respondents by traits, behavior, device, language, or prior responses, then trigger surveys after events or delays. Dashboards include NPS, CSAT, and CES trend charts, response segmentation, filters, and AI-assisted tagging of open-text answers. Listed integrations span analytics, CRM, messaging, and automation tools, as well as a REST API and webhooks. Refiner also offers AI translations and an MCP server through which AI assistants can access survey data. The company states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. It says data is hosted in Ireland within the EU by default and encrypted in transit and at rest. The free plan allows 25 responses per month; the 30-day trial allows 100 responses and requires no credit card.