InvGate Service Desk vs iSupport Service Desk
InvGate Service Desk
invgate.com
iSupport Service Desk
isupport.comSide by side
| Figure | InvGate Service Desk | iSupport Service Desk |
|---|---|---|
| Price from | $41.67/mo | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · IT Change Management Software | 9.0 (#7) | 8.6 (#11) |
| Company legal name | Crunchbase lists the legal name as InvGate SRL and describes the company as private. | The website footer identifies the maker as Groupware Incorporated doing business as iSupport Software. |
| Deployment | InvGate Service Management is offered through SaaS and on-premise delivery models. | The product is offered as hosted software or an on-premises installation. |
| Founded | 2009 | 1992 |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Washington State, United States |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Documented integrations include Active Directory, LDAP, Bomgar, Citrix GoToAssist, Outlook Calendar, Google Calendar, Twitter and third-party reporting tools. |
| Rating on G2 | 4.6 out of 5 from 20 reviews | 4.2 out of 5 from 22 reviews |
| Rating on Gartner Peer Insights | 4.9 out of 5 from 434 ratings | 4.8 out of 5 from 21 reviews |
| Rating on TrustRadius | 6.6 out of 10 from 10 reviews | 5.1 out of 10 from 4 reviews |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | Technical support is available by phone or email Monday through Friday from 6:00 AM to 5:00 PM, and deployment consulting is provided remotely by systems engineers. |
| What it does | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. | iSupport is IT service-management and help-desk software for incident, problem, change, asset, knowledge, workflow and customer-support operations. |
| Workflow automation | A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. | Rules can route, escalate and update work items, enforce SLAs, trigger approvals, create incidents from email and invoke webhooks. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
iSupport Service Desk
- Incident ManagementPriced on request
- Service DeskPriced on request
- Service Desk EditionPriced on request
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
iSupport Service Desk
iSupport Service Desk automates incident, problem, change, knowledge, asset, customer, approval, and survey functions. Its Service Desk Edition combines incident, problem, and change management with service contracts, a CMDB, SLAs, purchasing, and a service catalog. Incidents can come in through email, direct entry, scheduling, social media, mobile clients, and mySupport portals. Administrators can configure forms, workflows, integrations, and business rules. The mySupport self-service portal includes chat, forums, knowledge bases, Q&A guides, custom forms and workflows, and real-time reporting. It is included with every license, with unlimited branded portals and end users at no additional cost. Reporting supports custom report building and scheduled PDF, Excel, and Word reports. The software can be hosted or installed on-premise, with access through Android, iOS, and web; an HTML5 interface also supports tablets and smartphones. Pricing is on request, and a free trial is available.