InvGate Service Desk vs Spiceworks Cloud Help Desk
InvGate Service Desk
invgate.comSpiceworks Cloud Help Desk
spiceworks.comSide by side
| Figure | InvGate Service Desk | Spiceworks Cloud Help Desk |
|---|---|---|
| Price from | $41.67/mo | $5/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 3 | 5 |
| Spec score · IT Ticketing Systems | 9.2 (#5) | 8.7 (#10) |
| Spec score · IT Help Desk Software | 9.0 (#11) | 8.7 (#17) |
| Company legal name | Crunchbase lists the legal name as InvGate SRL and describes the company as private. | Crunchbase identifies the operating legal name as Spiceworks, Inc. |
| Deployment | InvGate Service Management is offered through SaaS and on-premise delivery models. | Cloud Help Desk is vendor-hosted SaaS; the product is not self-hosted and is not open source. |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Spiceworks lists Austin, Texas as its headquarters. |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | The product is described as integrating with email, Active Directory and other Spiceworks tools; third-party business integrations are limited according to an independent review. |
| Public API | The developer manual documents REST-style resources for creating requests and administering groups, companies and time tracking. | A documented Cloud Apps API exposes ticket operations including list, create, read and update endpoints. |
| Rating on G2 | 4.6 out of 5 from 20 reviews | 4.3 out of 5 from 311 reviews |
| Rating on Gartner Peer Insights | 4.9 out of 5 from 434 ratings | The opened Gartner page shows favorable reviewer experience but does not display an aggregate numeric rating or review count. |
| Rating on GetApp | 4.6 out of 5 from 108 reviews | 4.4 out of 5 from 586 reviews |
| Rating on TrustRadius | 6.6 out of 10 from 10 reviews | 8.2 out of 10 from 255 reviews and ratings |
| Self-service portal | Each plan includes a customizable self-service portal for request handling and end-user autonomy. | A customizable browser portal lets end users submit requests, communicate with agents and view ticket status. |
| Support | InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance. | Spiceworks directs Cloud Help Desk users to email support, subscription support forms and community forums through its Jira-based help center. |
| Ticket management | All plans include ticket management for handling and tracking service requests. | The product supports ticket creation, responses, status tracking, prioritization, attachments and ticket collaboration. |
| What it does | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. | Cloud Help Desk is a hosted IT ticketing service for logging, assigning, prioritizing and resolving internal support requests. |
| Workflow automation | A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. | Ticket rules can route requests automatically using fields, status changes, time conditions, categories and priorities. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
Spiceworks Cloud Help Desk
- CoreFree
- Core PlanFree
- Premium Plan - annual$5 a month
- Premium$6 a month
- Premium Plan - monthly$6 a month
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
Spiceworks Cloud Help Desk
Spiceworks Cloud Help Desk has no write-up on Specifiction yet; its figures are above.