InvGate Service Desk vs SymphonyAI IT Service Management
InvGate Service Desk
invgate.com
SymphonyAI IT Service Management
symphonyai.comSide by side
| Figure | InvGate Service Desk | SymphonyAI IT Service Management |
|---|---|---|
| Price from | $41.67/mo | $89/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Enterprise Service Management Software | 9.0 (#3) | 8.3 (#11) |
| Spec score · IT Service Catalog Software | 9.1 (#3) | 8.3 (#11) |
| Spec score · IT Problem Management Software | 9.1 (#6) | 8.3 (#16) |
| Spec score · IT SLA Management Software | 9.0 (#9) | 8.3 (#25) |
| Automation | Automation rules trigger custom actions when request conditions are met. | The product page says native automation can automate up to 80% of service requests. |
| Company size | LinkedIn lists InvGate in the 201–500 employee range. | LinkedIn lists SymphonyAI as privately held with 1,001–5,000 employees and headquarters in Palo Alto, California. |
| Deployment | InvGate Service Management is offered through SaaS and on-premise delivery models. | GetApp says Summit can run in SymphonyAI cloud or a customer's Microsoft Azure instance. |
| Headquarters | Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain | Palo Alto, California, United States |
| Integrations | Native connections include Microsoft Teams, Intune, Azure AD or Entra ID, Active Directory, Office 365 and FileWave, while the integration catalog also lists Jira, Okta, SAP, Workday, Google Calendar, Lansweeper and Azure DevOps. | Integration Hub advertises 1,000-plus apps, 1,500-plus runbooks and more than 40 integrations/connectors out of the box. |
| Rating on G2 | 4.6 out of 5 from 20 reviews | 4.6 out of 5 from 68 reviews |
| Rating on Gartner Peer Insights | 4.9 out of 5 from 434 ratings | 4.5 out of 5 from 1048 ratings |
| Rating on GetApp | 4.6 out of 5 from 108 reviews | 4.4 out of 5 from 27 reviews |
| Rating on TrustRadius | 6.6 out of 10 from 10 reviews | 9.4 out of 10 from 44 reviews and ratings |
| Security certifications | InvGate states that it holds ISO 27001:2022, SOC 2 Type II, ISO 9001 and GDPR compliance claims. | The trust center lists ISO/IEC 27001, ISO/IEC 27701, SOC 2, CSA STAR, HIPAA and GDPR compliance or reports across products. |
| What it does | InvGate Service Management is a no-code ITSM and enterprise service-management platform for incidents, requests, problems, changes and cross-department workflows. | SymphonyAI Apex Aspen combines AI-powered IT service management and asset management on one platform. |
Plans
InvGate Service Desk
- Pro$500 a year
- Starter$1,499 a year
- Enterprise$12,000 a year
SymphonyAI IT Service Management
- Basic$89 a month
- SymphonyAI IT Service Management (Apex Aspen)Priced on request
In their own words
InvGate Service Desk
InvGate Service Desk is a service management system for coordinating end-to-end service processes across IT and other departments, including Facilities. It combines ticket management, self-service, knowledge management, analytics, SLAs, change and problem management, automation, gamification and a product catalog. A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions. AI Hub can summarize tickets, suggest answers, generate knowledge articles, assist through a virtual service agent and support routing. Connections are available through a REST API and native integrations such as Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave. Deployment options are SaaS and on-premise. InvGate lists Starter at $1,499 a year for five agents, and Pro at $500 per agent per year, starting at $2,500/year. A 30-day trial is available without a credit card; trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
SymphonyAI IT Service Management
SymphonyAI IT Service Management is a web offering built on Apex Aspen, an AI-powered enterprise IT service management platform. Its Employee Support Agent handles Tier-1 requests from intake through resolution, including password resets, software provisioning, and access requests. The product page says native automation can automate up to 80% of service requests. Employees can contact IT through web, mobile app, email, SMS, virtual agents, Slack, Teams, or WhatsApp. A drag-and-drop no-code interface supports workflows and forms across ITSM modules. The Integration Hub connects REST API-enabled systems through built-in workflows and describes access to 1,000+ apps and 1,500+ runbooks. Real-time dashboards show KPIs, SLA compliance, ticket trends, and analyst performance. One instance can isolate data, workflows, and SLAs for multiple business units, geographies, or customers. Translation works online and offline. Security materials list ISO/IEC 27001, ISO/IEC 277001, SOC 2, CSA STAR, HIPAA, and GDPR. Pricing is on request; demos are available.